Weekly-ish notes on navigating big change

The secret to turning readers into buyers

This week's podcast is live! Talking about my favorite question to your marketing floundering: Where does it fit on your Customer Path?

How customers find you, fall in love, and choose to buy = your Customer Path.

In today's podcast episode, we talk about what it is, what you already have and how to start improving it.

A “Customer Path” is a framework to think about your marketing. Once you think through your message and your goals from your own point of view (like we do in the book), you need to shift and think about how this all fits together for your ideal customer. What do they come in contact with first? Where do they go next?

This is how you turn a casual reader (or random googler) into a customer, and then a raving fan.

This framework will help you know:

The good news: you already have a Customer Path! Your job, your responsibility is to make it as easy and effective as possible, both to boost your own sales AND to provide service to your customers (they want to know how to find out more!)

In the podcast I share some questions to get you started in your own Customer Path building and a list of 5 things to remember as you map out your own Customer Path.

If you'd like to build your Customer Path, increase it's effectiveness, and get clear on how you make sales, join the brand new class: From Hi to Buy: Craft a Customer Path.

Links I mention: 

How to listen

Your Turn!

What does your Customer Path look like right now? Are there gaps? Cliffs? Too many options? 

What are you going to do this week to make it clearer (and thus, more efficient)?

If you don't know the answer to that question, sign up for my FREE marketing e-course:

 

 

Do you know what you’re doing?

Know what you're doing in your marketing, on TaraSwiger.com

One of the comments I get most often from makers, when we chat about marketing, is that they just don't know what to DO.

Should I bother with a Facebook page?
How important is it to have an email list?
Am I blogging right?

This leads to scattershot marketing. They don't know what to do after they list a new product. They don't know what to tweet. They don't know if any of it is worth it. Each day is filled with frustrating not-knowing and doubt.

Knowing what to do is (or being able to figure it out) is a business-transforming skill.

It saves you time, energy and stress. It keeps you enthusiastic and moving along joyfully.
Getting stuck in a swirl of “What should I do?” is the ultimate momentum killer!

But there's no easy answer to what you should do.

When you work with me, I don't tell you. (And you should probably avoid any one-size-fits-all advice that purports to know exactly what everyone should do.)
Instead, it's a process of discovery.
Instead, we look not at this ONE thing (email list, social media, blog) but at the overall picture of your Customer Path.

I'm always asking clients: How does this fit on your Customer Path?

And it's that simple. Once you know your Customer Path, you know just what to do. Whether you're listing an item on Etsy, preparing for a craft show, or building your email list, your Customer Path will inform what you do.

What would change in your biz if you knew what to do in your marketing?

Want more?
You can read this and this to get you started. Then, check out the new class that will help you order your marketing into a cohesive Customer Path! 

 

The Adventures

Every day is an adventure. I share the view, the gratitude and the news  on Fridays – you’re invited to join in. You can find all my adventures here, or follow along via email here.

The view

I lovelove the PacNW. And my pals there.   And I'm totally delighted to be home to work & snuggle & eat home food. #boldlygo #andthenrestI had a lovely & inspiring lunch with @craftypod & K yesterday...but I didn't remember take a picture of anything except my pie from Random Order. Strawberry rhubarb. Delicious.The Redwoods were completely amazing. Thanks so much for all your sweet encouragement!This is the farthest away he's let me get all day. #missedme #homesweethome

I am so grateful for…

  • Hugging Kylie, Diane, Velma, college friends and family.
  • An easy and fun run – the longest of my life!
  • The flow of an easy trip. We were on the road a lot, and there's plenty that could have gone wrong (and a few things that did!), but I'm grateful for safety, friends, and flow.
  • Ongoing successes that I get to be a tiny part of – from Solo Mission-ers + book readers + students. Nothing is as cheering as getting an email from someone reaching their goal!

The Finds:

I’m reading:

I’m eating: 

  • I made these amazing cookies for my mom for Mother's Day
  • Jay made great tempeh nuggets (he douses his in hot sauce) with mac + cheese
  • Lots of road food in the PacNW.

In case you missed it: 

 

What adventures have you had?

Reframe it: A Podcast

Reframe: a podcast

One of my most-used tools with clients is the simple reframe. When you're feeling stuck or disappointed in your creative business, taking a moment to look at the situation from another point of view can help you see possibilities and opportunities.

As much as we'd like business to be a series of logical decisions, the fact is we get distracted, disappointed, and doubt creeps in. In order to stop ourselves from giving up too soon, or jumping around too much, we can take a moment to reframe the situation by asking one of these questions:

  • What else is true?*
  • Is there another way?

*Hat tip to Havi for teaching me this question.

Reframing the situation by asking these questions allows us to look at the situation from another perspective. From this perspective, we can find a solution or create a new plan. From there, you can take action.

How to listen

Your turn!

What is one situation in your business where you feel stuck?
Reframe it!
Now, what's one action you can take, from this new perspective? Leave a comment below sharing the action you'll take this week.

What I’m Reading: May 2014

follow my enthusiasm by reading…a lot. And once a month, I share (some of) the books I read last month and the books I intend to read this month. You can join the informal book club by sharing your own list in the comments and find all the posts here
What I'm reading

 

What I read

Jab, Jab, Jab, Right Hook, by Gary Vaynerchuk.

Quilting with a Modern Slant, by Rachel May.

Devotion: A Memoir, by Dani Shapiro

Gods in Alabama, by Joshilyn Jackson

 

What I’m reading

FaceTime, by S.J Pajonas (interview with her here)

The Art of Learning, by Josh Waitzkin

The Power of Habit, by Charles Duhigg

The Obstacle is the Way, by Ryan Holiday

 

How about you? What are you reading? 

The Adventures

Every day is an adventure. I share the view, the gratitude and the news on Fridays – you’re invited to join in. You can find all my adventures here, or follow along via email here.

The view

I’m so grateful for…

  • A safe flight
  • Reconnecting with old friends
  • Ginormous lilac trees
  • Time off of normal life

The Finds:

I’m reading:

I’m eating:

What adventures have you had?

 

 

Podcast: Enthusiasm – your business needs it

Why your business needs your enthusiasm, on TaraSwiger.com

Welcome to the second episode of Explore Your Enthusiasm! 

This week we're talking about ENTHUSIASM. It's right there in the name of the podcast + it's a vital tool in a sustainable business. We'll cover why it matters, what to do when you don't have any, how you can learn from your craft, and how to make even the most boring tasks more fun. I also share a bit about my own crafting funks, some burn-out horror stories and what I've learned when I follow the enthusiasm in my own business.

Links mentioned in the podcasts

How to listen

Your turn!

How do you follow your enthusiasm in your business? What have you learned?
If you're feeling burned out or bored, how are you going to start experimenting with your enthusiasm?

 

 

Adventures in Business, with Vanessa Laven

Vanessa Laven

Today I'm sharing an adventure with Starship Captain Vanessa Laven. Vanessa writes at Mixed Martial Arts and Craft about kicking cancer's butt with grace and flair + makes  plushie body parts over at Survival Organs

People have this fantasy of what it's like to be a full-time entrepreneur. But what's a normal day for you really like?

A normal day starts on my house chores as I figure out what needs to be blogged about and what items need to be made for my shop. This is assuming I'm also not working through a headache or migraine. I get them so frequently that I only let myself sleep them off if they're at a pain level of 8 or 9 out of 10. Anything less than that and I have to suck it up and push through. If I wasn't that hard on myself, nothing would get done – either biz wise or in my personal life. Oh and as a cancer survivor, I also have doctor's appointments and support group meetings to juggle and I have to see if I'm physically feeling up for a martial arts class. While my doctor's appointments aren't every week any more, they do take up most of my day so I need to account for that. Often I end up working after dinner or on the weekends.

There are so many ways to make a living as a biz owner – how are you doing it? What have you combined and how has that changed?

I'm doing it by taking my time! One step at a time and I keep track of what's working and what isn't. Since this is a new path that I'm finally strong enough to go down, I'm writing down where I want to be, what that looks like and how I can get it. I do this by keeping track of my expenses, making notes on what my customers respond to (or don't) and generally what does success look like, feel like, act like? Trying to capture what my dreams are, using all of my senses, has helped make them more concrete and achievable.

wbc_large_1

What new thing are you exploring now?

I'm currently exploring new organs for my shop, new expressions for their faces and writing more about how to take life one stitch at a time! I'm also exploring how to teach people that they are their own guru.

What's your definition of success in your business?

For me, success is more about how many people reach out and let me know how I've helped them. During chemotherapy, there were almost no personal blogs that I could find talking about the day to day aspects of cancer. I found lots of clinical websites but I wanted to hear from a cancer survivor's mouth directly. I've taken it upon myself to do just that. But it's more than just about reaching cancer survivors. I want to help people who feel ready to make a lasting change in their life. With Survival Organs, I'm reaching out to people who need a good laugh or a reason to find something humorous in their life.

What's the next destination you're working towards?

My next major project is to finish the first round of edits to my surviving cancer and chemo guide! It's huge, it's a scary task but it's something that needs to get done. When I really think about doing it, I get really scared and I want to avoid it but then I remember how lost I felt when I was sick. I've held on to that feeling as a reason to conquer my fear and give birth to this book because there's another person just like me who needs this. I've never written a book before, much less published one, so it's a whole new set of skills for me to explore. I love that I'm now charting unknown personal territory!
Vanessa's little thyroid soft toy

Thanks so much for sharing your workday and adventure with us, Vanessa!

 

Vanessa's a Captain in the Starship. You can meet more Captains + learn if it’s right for your adventure when you sign up for the free mini-course here. 

 

 

The Adventures

Every day is an adventure. I share the view, the gratitude and the news  on Fridays – you’re invited to join in. You can find all my adventures here, or follow along via email here.

The view

Happy Easter! May it be full of flowers!
Knitting & stripey at Roller Derby. #yearofmaking
Over the mountains, to teach Pay Yourself at Haywood Community College. A lovely drive!
The blueberry cashew #vegan cheesecake tastes amazing, but looks pitiful. Realized too late that recipe called for 7" pan but I only have 9". #keepinitreal

I'm so grateful for…

  • A sweet, calm Easter.
  • A great live workshop at Haywood Community College
  • Feeling the momentum + following it.
  • My upcoming, massively anticipated trip
  • Your sweet comments to my new podcast! Thanks!

The Finds:

I’m reading:

I’m eating: 

 

In case you missed it…it was Podcast Week! 

 

 

 

What adventures have you had?

 

How to launch a podcast in one week

How to launch a podcast in one week, on TaraSwiger.com


 

I mentioned yesterday that I love podcasts and that I've long wanted to start my own. The truth is, I started working on one THREE years ago. In 2011, I took a great class with Diane, that taught me everything I needed to know about starting a podcast. I bought a travel mic. I sent a million emails to friends about what I wanted the podcast to be. When I went to Chicago on a trip for a client, I interviewed two of my long-time fave crafters (their interviews will eventually be on the podcast).

But then..the idea withered. I know myself: I failed to follow my enthusiasm and just make it, so I got bogged down in the details and never moved forward.

When the idea hit me again I sat right down and wrote out all the reasons I shouldn't do it (that's a short list). And then I wrote all the reasons I should do it. I wrote what the podcast would be about. I wrote a rough outline of my first podcast. And I sent an email to Heather asking if I had the different steps of it right.

The next Monday, I decided: Yes, I'm going to do this project. I recorded the audio, recorded an intro, edited it together and by Thursday had it all uploaded and ready to launch. The day after I got everything set up, Elise wrote this great post about how to launch a podcast on a Mac. I use a slightly different workflow and set of tools, so I wanted to share that with you.

This is rather long, so instead of reading it all and getting overwhelmed, I strongly recommend that you save it (maybe pin it?) and open it back up when you're ready to start your podcast. 

Here's an overview of how each episode moves from your brain into your listener's devices:

  • You record it, edit it + send it to where it will live on the web (where iTunes will “read” it from).
  • You write the summary + title, then publish the episode on that platform (or you schedule it for the future).
  • When it goes live, iTunes (+ all other podcast readers) will “catch” the feed and post it on their site with the information.
  • Subscribers will magically have the episode!

How to launch a podcast in a week.

  1. Decide what you want to talk about.
    Make a big list of possible topics. Figure out who you're making this for and what you want to say. (You could use Craft an Effective Blog to generate topic ideas!) Now, summarize all that for your first episode. Listen to a few of your favorite podcasts to get a feel for the organization of it all. What do they say at the beginning? The end? Write down a general outline of what you want to say (be as scripted or as free-flowing as you like).
  2.  Pick a name.
    This took me forever, but don't stress about it. If your blog has a name, go with that. If your Etsy shop has a name, go with that. (I'm just “Tara Swiger” everywhere, so I had to find something new.)
  3. Make a cover image.
    It needs to be 1400×1400 and still look good at 150×150. If you're totally new to image design, hire someone. (This should be pretty inexpensive. You can find lots of designers here.) Or just put the name of your podcast on a colored background. Really.
  4. Set up your recording + editing + feed.
    -Set up an account on Libsyn (I went with the cheapest: $5/mo). Put the name of your podcast and the summary in there.
    -Set up an account on Auphonic (free!) then download the Auphonic phone app.
    -Go to the “services” page on Auphonic and add your Libsyn account. This will send all of your episode to Libsyn. (This makes everything so super easy.)
    -Also set it up to send recordings to your Dropbox/fttp/computer (wherever you wanna save your files).
  5. Record your first episode.
    -Open the Auphonic app and click the big Record button and start talking.  I recorded the first episode ON MY PHONE.
    -Save the recording + name it.
    -If you want an intro and outro to be the same on every episode, record each of those and save them.
    – After you're done recording, click “Start Production” on your episode file. (You can do this on your phone, or on the web app.) If you recorded an intro and outro, put those in the intro and outro section. On this production page, you'll name the episode, write a summary, etc. Be sure you've selected Libsyn in the outgoing file, so it's sent automatically.
    -Click “Start Production” at the bottom of this page. Your file will be edited + sent to Libsyn. Yay! You're all done creating the audio file!
  6. Your episode will soon be in your Libsyn account.
    If you need to, edit the title, summary, etc and publish it (or schedule it).
  7. Submit your feed to iTunes!
    Libsyn creates the feed with all the details you've already put in,  so you just need to copy + paste the feed onto iTunes. (Your feed will look something like taraswiger.libsyn.com/feed).
  8. Wait anxiously for their approval.
  9. Share it with your friends + customers!

This list may seem long, but none of the technical things will take any more than 10-15 minutes each.

Once you've done this the first time, you only need to do Step #5 + #6 for all future episodes. Two steps!

What takes the longest: YOU – deciding on what you want to say, what you want to call it and how you want to describe it!

Here's how it worked for me, in a normal work week where I did a zillion other things, including proposing and landing a new contract for a teaching opportunity.

Monday: Decided on a whim what it would be all about (after three years of thinking about it on and off).

Tuesday: Set up all accounts, made image (with a name I decided to change), recorded intro (with the wrong name), recorded first episode.

Wednesday: Did lots of other work. On my breaks, turned my YouTube videos into podcast episodes.*

Thursday: Asked Twitter what to name it. Decided on something else entirely. Redid the image with the new name. Rerecorded intro. Re-edited first episode (I just sent the original file back through Auphonic, attaching the new intro + outro files) – all from my phone. Edited the feed page with a longer description. Submitted the feed to iTunes.

Friday: Waited! When I got the “you've been approved” email, I sent the link to two friends to test. Tested it on Jay's phone with the Podcasts app. Tested in on my phone with Downcast. Wrote the introductory blog post. Danced around!

*This took me some research, so let me tell you how I did it.

How to turn your own YouTube video into an audio podcast:

  1. From your Video Manager page on YouTube, download your video as an MP4.
  2. In Auphonic, add the MP4 as your audio file. Fill out the details (summary, description, intro, outro). Make sure it's set to send it to Libsyn.
  3. Click “Start Production.”
  4. Bam! That's it! Now it'll be on Libsyn just like any other podcast and you can schedule it for whenever you want!

Your turn?

Ready to start your own podcast? If you do, I'd love to hear it! And if this tutorial helps you create yours, PLEASE leave a comment with a link to your show!

 

 

 

 

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