Weekly-ish notes on navigating big change

An Adventurous Life

Even more giveaways

One week after the book launch and I am still…floating. That's the only word for it. The launch party, the giveaways and the reviews have all been sparkling and delightful and perfect.
I promise that next week we'll get back to talking about YOUR small biz, but before we do, I have to fill you in on a few more book-related things (like chances to win it!).

Gather Here is the best.

Seriously. If you're in the Boston area, you do not want to miss this yarn + fabric shop. Friendly, well-stocked and filled with a wonderfully sweet community.

I was totally thrilled to make it home to the Launch Party.

(And they had signs all over! Even in the window! Nothing will make a girl feel fancier than a window sign!)

 

 

Reviews + Giveaways

Not sure if the book is right for you? Check out these reviews:

“Let me just tell you – this book is HEAVY. It’s full of advice, full of theories and ways to practice them. Full of material to follow – from friendly to professional, from personal to business. This book doesn’t have tons of drawings, tons of diagrams or lots of colours. It’s straight to the point.”

Read the whole thing at Rock + Purl + enter win a copy

 

“Market Yourself by Tara Swiger does not disappoint. Tara Swiger knows marketing and after you read this book (heck, after reading the first chapter!) you will believe that Tara Swiger knows you.”

Read the whole thing at Handmade Success + enter to win a copy

 

 

“Market Yourself is oriented toward people who make and sell handmade objects (including, ahem, knitting patterns) but could be just as easily applied to boutique service companies or pro-bloggers looking for the right audience; pretty much any business with a small-to-non-existant marketing budget will find invaluable tips here.”

Read the whole thing at Ropeknits

 

“What you need to do is straightforward (know who your “Right People” are, for example), but it can feel overwhelming. That's where this book went from being interesting to being gripping for me: Tara breaks all this down in a friendly, conversational way and provides worksheets and helpful tips (like “16 Questions To Help You Write A Douche-Free Bio” by Kelly Parkinson). “

Read the whole thing at MK Carroll

 

Vianza's just straight up giving away a copy (enter by tonight!)

And I think that's everything?

If you've reviewed the book (or you'd like to!) leave me a comment with a link! And if you've bought or won the book, leave a comment and let me know what you think, mkay?
Thank you for making this week utterly magical.

Market Yourself launch party! A chance to win $50!

Hello friends! Today's the day!

Market Yourself is out of pre-orders and is shipping out, right this minute.
 PRINT + DIGITAL
$26.95 plus shipping

Add to Cart View Cart

DIGITAL (PDF and ereader)
$16.95

Add to Cart View Cart

In Boston? Join me!

Tonight I'll be teaching a workshop on Right People. It's totally free, and it's at the fabulous Gather Here. Get the details here.

Not in Boston? Tweet + win $50!

To celebrate the launch of my book, my publisher is giving away a $50 gift certificate for any of their books. To win, all you have to do is tweet about the book, and use #marketyourself in your tweet, today. Shannon will pick a winner (randomly) from all tweets + announce it via Twitter tomorrow morning.
In your tweet, you can ask me questions (I'll answer every one!), you can talk about your favorite part, or you can share your own marketing struggles.

 

Need some ideas? How about: 

I just bought @TaraSwiger’s marketing book for handmade biz! Get yours here: http://bit.ly/IbR5oM  #marketyourself
Ooh! $50 worth of @cooppress books? Sign me up! #marketyourself http://bit.ly/IbR5oM

Here's what others have been saying:

 

 

 

 

 

The difference between the different versions.

I've gotten some questions about the difference between the versions of the book. Here's the lowdown:
Print + Digital (only available from me and Cooperative Press): 
This is the actual, hold-in-your-hands print copy of the book
+ a PDF of the entire book, emailed immediately after purchase.
Digital (only available from me and Cooperative Press)
This includes a Kindle and Nook-friendly editions,
+ a PDF of the entire book, immediately after purchase
Print or  Digital available anywhere else. Yep, you can buy the book from Amazon , but it won't include a PDF of the book.

Why do I want a PDF?

Because your business is always changing!
There are a squillion worksheets in Market Yourself and while you're welcome to fill them all in on your print version, I want you to be able to come back in 6 months or a year and revisit the worksheets, and be able to look at all the questions with fresh eyes. The PDF allows you to print (and reprint!) the worksheeets as often as you need to.
And if you buy the digital-only copy, a PDF lets you print out just what you want, so you can apply pen to worksheet.

Do you have any questions?

Ask them in the comments, or tweet them!

The making of an entrepreneur – pottery + marketing

Despite my childhood obsession with small businesses, my first real small-business experience happened quite by accident. Graduating college, I was looking for a job to tide me over until I figured out where Jay and I would live after got married (I graduated in June, we married in August). While job-hunting, I walked in one of my favorite places – Kil'n Time Cafe – a paint your own pottery studio. I got to talking to the manager, and she hired me on the spot.

In 2 months, she was leaving and I became manager.
It was that simple.

Kil'n Time sign

The owner owned several locations, but lived hours away, so I not only managed it on a day-to-day business, but I was also faced with making the big decisions (I talked to the owner only once every few months). It taught me so much of what I know about owning a business, but it happened with no training and no safety net.

A super-recent grad with a BA in French…and I was running a profitable retail + experience business with 12 employees, open 7 days a week, 10 hours a day.

At the Kiln Time, I made my first profit and loss statement (hint: it's a list of income vs expenses and will tell you a LOT about the health of your business).
I hired my first person.
I fired my first person (and several more after that).
I made the schedule for my 12 employees.
But more than all that, I had my first taste of marketing.
I had to get people into the store, with no website (it was perennially “under construction”, and this was 2004), no advertising budget, but one great big window and a location next to a popular breakfast place (which would have been great, if our Ideal Customer was couples in their 70s…sadly, it wasn't).

I had to learn that our best marketing, our long-term strategy was word of mouth and repeat customers (we had one of those buy 9 get one free punch cards). So instead of focusing on bringing more people in, I turned my attention to what made our current customers happy.

I tested and tweaked and tested again, the entire spiel. When a customer comes in, we tell them what the place is (lots of people just wandered by and wandered in), but most people are there with a purpose, they know they want to paint. So the pressure wasn't to convert, it was to delight.

I soon recognized that the thing that least delighted the customer was when their expectations didn't match up with their experience.

Usually, this meant that the item they painted did not turn out how they imagined. My staff wanted to chalk this up to the lack of decent painting skills, but I felt we could do more to help. We could explain best painting practices (for example, one coat of a color will look streaky once fired, you need three even coats to get a solid color; or, paint your light areas first and then your dark areas) and that would bring the customer closer to the desired results. We could explain (and show!) the process of how we glazed the pottery and then loaded the kiln, so they understood the risk of drips of glaze or a piece breaking in the kiln. When we discovered what kind of pieces were likely to break, we could warn customers (the warning never deterred anyone, because we also promised to let them repaint anything that broke).

We had to learn to talk to the customer about the experience of painting pottery. We made it clear that what you paid for was the in-studio experience, the joy of painting, the fun of being with your friends (or all alone). The piece you get is secondary, you've already received the main benefit we offered – the act of being creative.

And that, that's the spark of everything I do today – I help creative businesses talk to their people about what the people care about. I teach businesses small and large to connect with their community on the topics that matter to them.

What I learned at the Kil'n Time is true for every business: it is your reponsibility to delight the customer.

You set clear expectations.
You delight them by meeting those expectations.
You explain it so they can understand: the benefits, the process, the entire experience.

If you've had a bout of unhappy (or confused, or disgruntled) customers – can you see where it went wrong? Could you make things easier or clearer for future customers?

What have you learned about delighting your customers?


Learn to systematically delight your people in my new book. Grab it here before May 10th and get pre-order specialness!

The making of an entrepreneur – studying French

It doesn't make any sense, but my BA in French Lit has everything to do with my becoming a yarn-making, crafty-biz-focused marketing teacher and writer. But, how?

my college campus

As I mentioned back in my first series about quitting my job (written nearly 3 years ago!), it goes back even further – I was a crafty kid, with an eye of doing something with those crafts. I sold friendship bracelets at church camp (and got caught, and got in trouble).

Nearly everyone I knew worked for themselves. My grandpa had a roofing business and my grams was the company accountant. My dad worked for himself as a contractor. My step-grandma built and ran a successful property management firm in southern California.

When I quizzed them (and anyone else who did something without a boss), everyone claimed that it was simple. You just start. And don't stop.  They learned a skill, and then instead of trying to find a boss to pay them to do it, they found clients + customers.

But I grew up smart and college-focused. I never considered learning a “trade” and starting my own business. I loved reading. I loved college. I wanted to hang out on campus with a big library and other smart people for the rest of my life. So, I know! I'll be a professor.

And I loved French. I loved the complex system of a language. I loved that it had a kind of logic, while being beautiful. I loved that there was a right and wrong way. Even better, my college's French program was heavily literature-focused. We read a French novel a week, I wrote 20 page research papers about the French Impressionist movement reflected in poetry and music.  It was Tara-heaven.

Those four years devoted to studying what I loved taught me I could devote myself to what I loved.

It's easy to say “Do what you love!” and “Follow your bliss!”
But it's another thing entirely to actually do it. For most people, it's completely out of their range of experiences. If you've spent the first half of your life doing what you're supposed to do, it's not easy to just snap out of it, it's not easy to try something crazy.

After studying French and surviving four years of everyone asking, “But what are you going to do with a French degree?” I was prepared. I was already weird.
I had already done my own thing. Although I didn't really think about when I was starting my business or quitting my job, that French degree had made me comfortable with risk, with being bold about the things I love.

And that's all it takes, one small bold step, one tiny proof that you can do it, that you can bring at least a little of what you love into your everyday…

and you start building your business, you begin to trust yourself and your passions.

What experience (no matter how tiny) prepared you to do more of what you love? What choice did you make that gave you the confidence to start your business?

 

PS. Why didn't I go on with my goal to be a French professor, go to grad school, etc? I student-taught one French class my senior year…and puked every day before the class. My nerves just couldn't take standing in front of a classroom of people.  I decided to take a year off…and in that year I found my first business-runnin' job – more on that in the next post.

The making of an entrepreneur

The other day Kyeli asked “How in the world did you go from making yarn to talking about marketing?

Even though I hear this all the time from my college friends (How did a French major end up writing a book about marketing a craft business?), for some reason Kyeli's question really grabbed me.

Our afternoon drive through the clouds (and mountains)

How did I end up here?

Since I first realized I was going to eventually grow up and move out (at about age 15), I've been unflinchingly focused on the near future. What do I want next year to be like? What can I do now to be ready for that? What classes can I take in high school to prepare me for college (heck, I started attending the community college while still in high school)? Where's this job going to lead? What's next?

With all this focus on the future, I don't spend much time thinking about the past. I'm not into nostalgia. I'd rather feel hope for the future, than nostalgia for the past.  I'd rather you tell me what you're going to do than what you have done.

But sometimes that means that I jump into the next thing, without explaining (or even thinking about) what led here. I focus on what I'm doing now, not all the stuff in my past that qualifies me to do what I do (I'm not a fan of qualifications – can you do it? Do it!).

But there are so many lessons I learned in my past jobs and experiences – lessons that I bring to the Starship + Explorations – that I don't want to forget.

My about page gives the short version of this path to full-time business-runnin + lovin, but the full story has many more twists in turn.

There's my first job, in my extended family's business (I stuffed envelopes from age 12, and made a $12/hour.)

Then the college job at the scrapbook store, where I grilled the owner for details on how she started her business.

My first post-college job, at a paint-your-own-pottery studio, where I became the manager in 3 months and ran the whole operation for more than 2 years.

Then the yarn store I first sold my yarn to (and began to help manage).

And finally, the total shock of moving away from both of those management jobs, to a small town in East Tennessee where I realized NO ONE would hire a French major with two years of small business managing to do anything interesting. I temped all around the local college campus: in a basement Accounts Payable office, a fancy (and so so strict) fundraising office, and finally landed as a Executive Aide, responsible for maintaining a department website and recording, editing, and introducing podcasts to the local medical education community.

All the while, of course, I was slaving away nights and weekends on my escape plan.

There were moments of deep depression, of unbelieving frustration (I graduated with honors! I paid for my entire education with scholarships! I hired and fired people!… And now I'm maintaining your CALENDAR?!) and the kind of I must work for myself resolve that comes from  realizing that relying on someone else for a paycheck will always, always leave you underpaid and underappreciated.

And of course, after working for myself, and answering other people's small biz questions, I gathered even more experiences, stories and lessons. As a First Officer, I've worked in creative businesses both large and small, as a community manager, a copywriter, an Idea Partner, a teacher, a mentor. I've crafted plans that have worked, and those that have sputtered. I've marketed products that have sold out in a day, and those that never hit it big.

It was all these experiences, these bosses, and this on-the-job learning that got me here. To the place where I'm about to publish my first book. To the moment that I'm about to turn 30 and am realizing I really love what I do.

Over the next few posts, I'm going to take a break from my future-staring and share what I learned from each of those jobs, the lessons I learned about running a small business, becoming clear about what you offer, and eventually marketing your work. I'll also be asking questions of you – what did you learn in past jobs?

How can you take your experience in an unrelated field and apply it to what you're doing today?

It’s time for the contractions

In Do More Great Work, the author describes the creative rhythm as expanding and contracting, imagining and doing. I think a lot about the cycle of creativity, the flow of inspiration + doing, followed by a time of quiet not-doing…but I've forgotten the rhythmof every creative endeavor, the rhythm of expansion and contraction. Of breathing in inspiration, ideas, big dreams, and then breathing out, narrowing in on the things you will do.

We creatives LOVE the expansion part. We soak up inspiration, we breathe in dreams, we acquire ideas. Magazines, classes, pinterest…it's all one big inhalation, one glorious expansion of all possible things, zooming infinitely outward.

But the exhalation, the contraction, the doing…well, that's not as glorious. Not as tweetable.

But if anything is ever going to get done, if you're going to write that book or finish that project or launch that line, there has to be a point where you stop inhaling and you start exhaling. You zoom in on what you will do.

In narrowing your focus, the outer stuff, the stuff you decide not to do gets fuzzy and eventually falls out of the frame.
And while this doesn't look so exciting, exhaling and contracting can be  filled with enthusiasm, an inner propulsion that glides the project out of your head and into the world.

I'm here.

I've inhaled inspirations, stories, examples, and dreams. It's time to exhale, to breathe out the last bit of the book. To hand it on time. To contract narrow my focus to only the book and the Starship* (for the next few weeks).

 

Are you inhaling? Is it time to exhale?

 

*This means you won't be seeing me on the blog, in your inbox, or anywhere else (except for Instagram, and the Starship) until February 8th. 


The Map-Making Guide is my personal exhalation process. Turn dreams and wishes into measurable milestones and do-able to-dos. The Starship will be starting the map-making guide together, with weekly check-ins, this Wednesday. Join us here, if you like.

In safety, I found YES

Quite by accident, I'm writing this exactly one year later.

Last year, I wrote that my theme, quite unwanted, was safety.
It wasn't what I wanted to focus on, but it's what I needed.

3. Snuggled in with pup while filling out @goddessleonie's planner for 2012

One year later,  what I realized (thanks entirely to Leonie's yearly planner) is the RESULT of all that safety.

Instead of putting up walls, instead of creating a hard shell, focusing on safety allowed me to open up, blossom, and risk things I never would have imagined.

Quite unexpectedly, 2011 was about saying YES, even when I wasn't sure I was enough.

I said YES to two big clients who sought me out, doing completely new-to-me kinds of work, things I never would have dreamed selling.

I said YES to a sudden goal to get a book deal before my 30th birthday (which is still 6 months away). Even stranger, I said YES to that book deal and to a writing schedule that might just result in having a finished book by my 30th birthday.

I said YES to the bizarre idea of the Starship. And then I said YES to putting in the daily work to build it, to lead it, and to support all of the captians aboard it.

I said YES to travel. I said YES to writing.

I said YES to the things I (secretly) wanted.
I said YES to things I thought I was afraid of.

And with every single one of those things, I had a clear, panicked moment “Me? Really? What? Can I even DO THIS?!?”
And then I did it.

Because I sought to cultivate safety and internal (and external) support, I had the confidence for YES.
Because I make sure I feel safe and cared for, before I say yes.
Because I (finally!) prioritized what I deeply need.

I still have so much to say about safety and where I found it and how it surprised me and what it taught me, but that will come later.
For now, I'd love to know:

What did you say YES to? What do you need before you can say YES?

What’s unclear?

I'm deep in BOOK-mode, pouring all my focus into making sure I answer your questions.
I'm going back through my email folder of questions I've received (and answered!) over the past 3 years, to make sure the BOOK answers as many of those as makes sense.

But what else?

When you think of selling your thing, when you think of sharing it with others, when you look at your craftybiz and where you want it to go…what's still unclear?

Ask your question in the comments or privately through this form and I'll answer you right now AND in the BOOK

And nope, it doesn't matter if your business is real or a dream. It doesn't matter if it's brand-new or 10 years old.
What do you need to know to take you where you want to go?

 

Thanks for helping me make the BOOK exactly what the community needs!

 

Right Action

You might remember that last week I asked you for your questions (I answered them and recorded it for you here!).

I love doing this because it helps me see what it is you're thinking about your business and how you're feeling about the mass quantities of business-y advice out there.
And it always sparks at least a zillion blog posts, so that's a bonus.

Today I want to talk about a question I didn't get to answer on the call, because I got it after the call was over.

The asker asks:

What are some actionable steps I can take to reach new customers?I have a really great base of regular customers; they like me, they like my product, they come back for more. This is awesome. But I need more people like that, b/c the few great regulars I have aren't enough business on their own. How do I find more regulars?
I just don't know for sure what I can do, and I'm tired of reading stuff about infusing my business with my personality or using my blog properly, etc. I want actual steps I can take to find and get new customers, you know? I'm just not sure how else to get my product in front of the people who will buy it and love it and come back for more.

Emphasis mine

I love this because, as you know, I'm always talking about infusing your stuff with your you-ness and I can totally understand the frustration when that doesn't feel like action.

After getting this email (and responding to her with actual action steps!), I went back to my notes for the Right People class…
And I threw it all out.
I went to my BOOK draft and I found everything that is actionable…and that's going to be tomorrow's class.

I'm going to say very little about infusing your you-ness into everything you do because although that is the foundation  of everything, this is Right People 2.0.
This is for those of you who know what you make, you know a few of your Right People but you are ready to dig deeper, to get more, to stretch out and fill your capacity.

If you're ready for it, register here. The class is tomorrow, but if you can't make it, you'll get a recording if you register in time.

Radio, success, and hanging out with you

Right now (as you read this, not as I write it), I'm on a plane somewhere over the middle of the country.
Instead of waiting until I can come up with something clever or helpful to say, I'm going to share a bunch of randomness at once (much of which will be useful, I hope!)

 

 

  •  Wednesday I wrote for Handmade Success about Defining Your Own Success. This is a huge part of making a map – knowing what YOU really want and giving yourself permission to work towards that (no matter how it might compare to other businesses).  Read it here.

 

  •  I'll be in San Fransisco (for CCE! yay!) Thursday – Sunday and in Portland Monday – Thursday.  If you're in either town, I would LOVE to meet up and get to know you better (yes, you)!
    Like I said in my interview, every time I meet one of you (readers, crafters, business-builders) I get inspired and creative and have SO MUCH fun. I'd like to do MORE of this, so please, email me (taraATtaraswigerDOTcom) and we'll grab a cup of coffee together.

 

  •  Because I'll be out of town and hanging out with you, I won't be answering my emails, tweets, facebook messages in anything close to a timely manner. Thanks for your patience!

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