Weekly-ish notes on navigating big change

Searching for "say no"

Right Action

You might remember that last week I asked you for your questions (I answered them and recorded it for you here!).

I love doing this because it helps me see what it is you're thinking about your business and how you're feeling about the mass quantities of business-y advice out there.
And it always sparks at least a zillion blog posts, so that's a bonus.

Today I want to talk about a question I didn't get to answer on the call, because I got it after the call was over.

The asker asks:

What are some actionable steps I can take to reach new customers?I have a really great base of regular customers; they like me, they like my product, they come back for more. This is awesome. But I need more people like that, b/c the few great regulars I have aren't enough business on their own. How do I find more regulars?
I just don't know for sure what I can do, and I'm tired of reading stuff about infusing my business with my personality or using my blog properly, etc. I want actual steps I can take to find and get new customers, you know? I'm just not sure how else to get my product in front of the people who will buy it and love it and come back for more.

Emphasis mine

I love this because, as you know, I'm always talking about infusing your stuff with your you-ness and I can totally understand the frustration when that doesn't feel like action.

After getting this email (and responding to her with actual action steps!), I went back to my notes for the Right People class…
And I threw it all out.
I went to my BOOK draft and I found everything that is actionable…and that's going to be tomorrow's class.

I'm going to say very little about infusing your you-ness into everything you do because although that is the foundation  of everything, this is Right People 2.0.
This is for those of you who know what you make, you know a few of your Right People but you are ready to dig deeper, to get more, to stretch out and fill your capacity.

If you're ready for it, register here. The class is tomorrow, but if you can't make it, you'll get a recording if you register in time.

How Right People Changed my Business, revisited

In writing the chapter on Right People (for the BOOK!) and getting ready for the new class, I found this old post on Right People and I love it so much, I wanted to share it again (updated with what's changed)…

Last week we talked about what Right People are and how they can change your business.
Today I’d like to share what happened to Blonde Chicken Boutique when I started applying the concept of Right People to my work.

It started by Havi saying

Everyone has Right People

and

Your Right People are Right if they love what you do. That’s the only requirement.

And I wondered, what would this look like if I really believed it?

If these people love what I make, then I should make something truly ME.

Instead of worrying about the trends or what other yarnies were doing, I started focusing on yarn that I really love. Textures, colors, styles.  My love of my work grew and I created a line of yarns that really went together. I began to develop a look for Blonde Chicken Boutique.

If there are people who love what I make, then I should be talking to THEM.

Instead of spending money reaching tons of new people, I turned to my current people. How can I serve them better?
For starters, I ask them. I create products they want (the Learn To Knit Kit was inspired by people who loved my yarn but didn’t knit) and I keep them up-to-date (with a customers-only newsletter + a bi-weekly Yarn-Love Note)

My Right People love my thing, so why worry with those who don’t?

When I realized I don’t have to appeal to everyone or make everyone happy, I can focus on doing what I do best and serving the people who are already happy.

This means I could stop selling online, I can focus on my Monthly Yarn Mail customers and my yarn shops.

My happy, delighted Right People are the best advertising I could ever want.

If I make it easy for them to share my stuff, they can spread the more to more Right People.
Without doing anything, yarn shops have approached me. They have customers who asked them for my yarn, so now they carry it. ALL of my wholesale business (which is now 90% of my yarn business) has come from referrals!

The more I thought about Right People,  I realized I was actually thinking about Marketing.

But instead of asking “How do I tell people about my thing” (like many crafters do)
or “How do I tell my target market of 30 year old college graduates who make $40,000/year who knit about my thing” (like marketers do),
I’m asking “Who are my Right People already? What do they love? What could I do make them happier.”

This changed every part of my marketing.
(and started attracting attention of people who needed marketing help, from companies who want my advice to publishers who want me to write books) 

The result?

My time is spent working with people I love, instead stressing over finding more people. My people are happy and tell their friends. My sales have greatly increased.
But best of all, I’m doing what I actually love.

A totally unexpected, non-yarny result?

When I started really listening to my people (not just my customers, but all those people who I liked and liked me, including other crafters, my online friends, other business owners), I realized they wanted something else.
They were asking me business-y questions; about marketing, about sales, about crafting a business AND a life.

So I started offering classes and tools.
Every single one of my classes (including this week’s class on Right People) have been sparked by specific questions I’ve been asked. I always answer the asker, but when the answer becomes huge,  I know I have a class.

The best part? 
I genuinely love teaching. I love talking about business. I love love love brainstorming for other people’s thing.
And the love is so obvious that last night Jay said, “Wow, I can see how happy this makes you. And it’s so perfect for you!” ).

Following my Right People? Led me to bliss.

What would change in your business if you focused on your Right People?

If you’d like to work with your adoring fans + find your Right People, check out the class!
Registrations close this Wednesday!

What are Right People, re-visited

In writing the chapter on Right People (for the BOOK!) and getting ready for the new class, I couldn't find a better way to explain it than I did in a post I wrote last year…so instead of trying to find a new way of saying it, let's just have a look at that older post: 

“Your Right Price will be right for your Right People”

I said this in the Pricing class and a few people piped up to ask , “But who are these Right People? How do I find them?”

We’ll talk about the how to find the Right People and how to make them happy in this class, but before you register for that, let’s answer the basic question:

Who are Right People and why do I care?

I first heard the term from Havi, when she said:

Your Right People need whatever it is you have in whatever form you give it.

I read that and thought, yeah, ok.

But then I started to explore it (and talked to Havi about it in more depth).

As I experimented, it reframed and transformed every area of my business.

Let’s start with a definition, from Havi:

Right People = anyone you like and appreciate who likes and appreciates you.

My definition, as it relates to our crafty pursuits:

Right People = the people who love and adore your thing, the way you do it and you.

Your right people is anyone who really loves what you make.

This includes:

  • customers
  • friends
  • cheerleaders
  • mentors
  • partners

Not all of your Right People are going to buy from you, but even those that don’t will sing your praises to new Right People.

Without a focus on your Right People your business may be:
  • Unfocused: Which way should I go next? What should I make?
  • Uncertain: Will this sell?  Where should I advertise?
  • Insecure: Will people like it? Is it worthless? Will anyone ever buy?

Focusing on your Right People can reverse all that.

When you’re talking to your Right People, you can be yourself:

Because that spark of YOU is what spoke to the people in the first place, it’s why they are here, checking out your thing.

When you talk to your Right People, you know what to do next:

They’ll tell you what they want either directly (I want yellow!) or indirectly (yellow sells out quickly).

When you share your thing with the Right People, you’ll make sales:

They will feel a sense of kinship or a recognition of awesomeness and it will *click*. Yes, this is for me.

It’s not about manipulation, convincing or cajoling.
In fact, it’s the opposite! When you speak to your Right People, you don’t have to persuade them that your thing is right, they will feel it.

Sound awesome?

Learn how to do it October 12th in the Right People class.  We’ll cover the specific how tos of finding your Right People, talking to them, learning from them and keeping them blissfully happy.

 

Linchpin in a Business of One

Last time I saw my uncle, he told me he had read a life-changing book. A read-three-times-in-a-row kind of book. An everyone-should-read-this kind of book.

What is the book, I practically screamed.

(We like to tell dramatic stories in my family…ones that can go off the rails by the constant interruption of cousins/sons/brothers.)

I was completely surprised to hear the title: Linchpin, by Seth Godin.

The only Seth Godin book I haven't read.

I thought the book was about being an indispensable employee…so I had skipped it. I'm not an employee and I'm pretty darn indispensable in my business of one.

But I trust my uncle, so I got the book from the library.
And devoured it this week.

It's a great book for employees and entrepreneurs alike, but here's what blew my mind: Seth talks, at length about the need to…make your own map. (I'm sorta into you making your own map, remember?)

He has an entire chapter on There Is No Map and here's how it starts:

What does it take to lead?

The key distinction is the ability to forge your own path to discover a route from one place to another that hasn't been paved, measured, and quatified. So many times we want someone to tell us exactly what to do, and so many times that's exactly the wrong approach.

Right?

 This is what I'm talking about. 

This  is exactly what I'm passionate about:
You, getting comfortable with your youness.
You, recognizing that your distinct talents (Seth calls it your genius), your amazing thing (or Seth likes to say, your art) are what your Right People are begging for.

You, getting clear, getting obvious, gettin' jiggy with your youness is what I want for you.

So whether you're working for the man, or your own womanly self – be honest:

Where are you looking to someone else to tell you what to do?

What area of business (life) could you be making your own map for?

Amy makes a map

I am SO excited to have Amy, artist, map-illustrator, and Starship Cadet, sharing her map with us today! Amy illustrated the Fairytale map that you get with the guide, so I love seeing how she took her idea of what to share with YOU and actually used it in her own business.
Amy's Map

What’s the endpoint on your map, the thing you’re working towards?

It's coming up time for me to get a new work computer, and there was a symmetry that pleased me in paying for the work computer with art money. So, my endpoint is to sell original art, commissions, and Etsy items equal to the money for the computer and some new software. I gave myself a 6-month timeline, from July 1-December 31, which felt reasonable to me since a lot of the work was prep in the first three months towards sales in the second three.

How is the map helping you work towards this endpoint? What tools did you use to make your map?

It really helped me see where there was specific work to be done, and when in the process it needed to happen. I used the Fairytale Map, since it was my art and idea  and because I really liked the little extras I'd made for it.

First I put in my goal! I wrote the number I was going for on the pot of gold and pasted it at the very end of the path.

Second, I added the extra path-loop with the castle at the top labeled Etsy, so that the two Etsy-related milestones would be visually separated from those more focused on my fine art business.

Then, I added in the other 8 flags in the spots along the path, including some things that needed to be done right away, and some that were longer-term.

After that was done, I took the other little clip-art things {which come with the Guide!} and put them in the places that felt right. For instance, I stuck the dragon down with rewriting the copy on my sites, because copy is always a monstrous task! I put the little purple monster up with “New Online Venues” (and wrote “Scary! Rawr!” on him) because that's a hard thing for me, increasing visibility when my instincts are always to stay in the background.

I peppered the pine trees in the blank spaces, and then put the apple trees near the end and wrote “fruits of my labor” on them to represent the delicious moment when I go to the Apple store and buy my new laptop. Daily Art, which is my 6-times-a-week blogging of a new art piece every day, went near the end because while it's not the sort of milestone where you can say “there, done!” it's an ongoing part of my business that I felt deserved acknowledgement in my Map.

I cleaned my painting studio while I was still working on the Map, so I added a shiny sticker and a note in one of the open spaces to commemorate unearthing my easel again. I also got some ridiculous shiny bling to go on the flagpoles as I complete things, too, so that I don't just let the Map stay static. I think that show of change as the Milestones are reached will help keep me focused on my goal.

Did you learn anything new about your business during the process?

Tons!

I actually spent a couple of weeks contemplating my Milestones & all the steps they're going to take to complete before I finished the map, and it really helped me to see where the things are that I'm avoiding or wishy-washy about.

For instance, I was totally comfortable putting Daily Art on there as a forever-milestone, because I've been doing it for over a year now and it's quite habitual at this point to keep track of it during my week. But I waffled a lot about doing some kind of birthday celebration on the blog in September, because last year's was largely unsuccessful — it really showed me that I have a hole in my knowledge of what my audience wants in a promotion.

How has this changed (or not) what a normal day or week looks like in your biz?

I've really stepped up the time I spend on making and listing my art on the site — I take more photos, and I've set up a much easier-to-browse Art Shop on the site where people can find just the art that's for sale.

I also have put a higher priority on new projects and collaborations — I'm going to be doing some awesome laser-cut necklaces in collaboration with  Shannon of Polymath Labs (who I met through the Starship!), and I've started a whole line of awesomely gothy fabric designs on Spoonflower. Both of these things totally count as New Online Venues, but I've managed to sneak them past the monster because they're not things like blogs or forums.

Sssh, don't tell him!

I love having the metaphor of going on an adventure to my pot of gold — it reminds me of Neil Gaiman's wonderful poem “Instructions,” and really makes my goal seem like more of a game than a job. And, weirdly, makes it feel more attainable at the same time.

Even if I am still wishy-washy about my birthday celebration.

 

Thanks for sharing with us Amy! My favorite part is your use of dragon and that you have an apple tree at the end to symbolize your trip to the Apple store! So cute!

If you are thinking your craftybiz could use some direction and insight, check out the Map-Making Guide and you'll get 2 full pages of Amy's art (which includes the dragon and the path she used!), along with step-by-step instructions and a friendly make-sure-you-do-it email course. Get yours here.

Radio, success, and hanging out with you

Right now (as you read this, not as I write it), I'm on a plane somewhere over the middle of the country.
Instead of waiting until I can come up with something clever or helpful to say, I'm going to share a bunch of randomness at once (much of which will be useful, I hope!)

 

 

  •  Wednesday I wrote for Handmade Success about Defining Your Own Success. This is a huge part of making a map – knowing what YOU really want and giving yourself permission to work towards that (no matter how it might compare to other businesses).  Read it here.

 

  •  I'll be in San Fransisco (for CCE! yay!) Thursday – Sunday and in Portland Monday – Thursday.  If you're in either town, I would LOVE to meet up and get to know you better (yes, you)!
    Like I said in my interview, every time I meet one of you (readers, crafters, business-builders) I get inspired and creative and have SO MUCH fun. I'd like to do MORE of this, so please, email me (taraATtaraswigerDOTcom) and we'll grab a cup of coffee together.

 

  •  Because I'll be out of town and hanging out with you, I won't be answering my emails, tweets, facebook messages in anything close to a timely manner. Thanks for your patience!

Kristine Makes a Map

 I'm thrilled to have one of the first Map-Makers sharing her story today!

Kristine  designs stories into her knitting patterns and makes one of my favorite podcasts, Yarnings. You can find her at kadyellebee.com, on ravelry as kristine, and on twitter.

What's the endpoint on your map, the thing you're working towards?

My goal is to publish a specific number of patterns by the end of September.
I started with a longer time frame and was then encouraged (by Tara and the other Starshipers) to keep my goal manageable over a shorter time frame, with one very specific goal.
This makes a lot of sense because it's easier to be specific in the map-making process when my goal was over 3 months instead of say “the rest of the year”!

How is the map helping you work towards this endpoint?

Making a map helped take the plans I had in my mind and make them concrete and ACTIONABLE.  By putting together my (spoiler alert!) 10 mile-markers, now I can see where I am: if I take a side-trip to something shiny and new, I can see how to get back to the PLAN!

Did you learn anything new about your business during the process?

Working on this map reminded me how much I like having a list.  I am a structured thinker and seeing my To-DO list gives me a chance to check things off.  Reminds me of the Holiday Sanity class where we put together a master to do list, and that was very successful for me as well.

 How has this changed (or not) what a normal day or week looks like in your biz?

I think that this process will help me over the next 3 months and beyond: determining my deliverables and events over a specific period of time is important.
 But also, it's flexible enough that I can work at my own speed any time I use the map to plan – there's no set deadlines, just what works for the specific goal at hand.  I can see where I'd have a couple of maps going to define my goals.
Whether you are opening an Etsy store to sell cupcakes or releasing a series of knitwear designs, map-making can help focus your plans!

What tools did you use to make your map?

 A good pencil and a composition book help me be in a brainstormy mindset.
I print out each day of the map and then free-write anything I think of on the margins as I read through the steps.  A lot of my lists are then transferred in a neater version onto graph paper with dates by them!
I loved sketching out my map with hills and mountains just like my view is locally, giving a personal touch!
+++
Thanks so much, Kristine!
If you'd like to share your map-making story or if you have questions for Kristine, just leave a comment below!

How to Get There

What's your biggest craftybiz question?

What do you feel is the biggest thing standing between you and your independence?

For most of my adult life, I thought it was knowledge.
I thought if I knew more, read more, studied more…I could craft the life I wanted.

And I brought that to you, to what we do together…I thought the thing you were missing was knowledge.

So I taught classes and built a Starship.

But then everything shifted. After about a month in the Starship, I realized that everyone  wasn't really asking “How Do I Do This?”

They were asking,

What do I do next?
How do I get there?

Now, it's easy to answer those questions with definite I-know-what's-right answer. I can say, You do this, then this and this. I can answer with my smarts.

But doesn't address the heart of the question.
It makes you dependent on The Person With The Answers.

YOU have the answers.

You know the things to do to build a successful business.

(and if you really are new to the whole business thing, the Starship is full of classes that teach you the basics)

What you really want to know is “How do I take what I know and turn it into what I want?”

When I realized this is the real question, I knew I don't want to give you another pile of smarts; I want to help you unfold what you know.
I want to help you compose your OWN map to your independence.

I want you to take everything you've learned
and turn into a path to walk.

And so I looked at my business: what really turned all that knowledge into independence?
It was a process: taking the knowledge, focusing on one endpoint and then breaking it down into it's parts.
Turning all that into something that would hold my attention until I got to the endpoint.

I took that process and I created a Map-Making Guide.

The guide will help you unearth all that you already know.
It will help you plan it out in a smart way.
And it will help you create something visual and visible that will keep your path in your mind, even when you get distracted.

You can get the Map-Making Guide right here.

What is keeping YOU from crafting your independence?
Knowledge? Or knowing how to apply that knowledge?

 

————

A huge thanks to two Cadets who helped make this Map-Making Guide possible:

Amy Crook illustrated a lovely stone map, princess, dragon and other map-tastic goodies.

Lori-Ann Claerhout was editor extrodinaire. She helped me clarify, simplify, and spell right.

Getting accountability and support

Yesterday I wrote a guest post for Handmade Success about how important accountability is for your business. You can read the whole post here.

Today, I want to share my recent noticings about  accountability.

The last two months, I've been part of giant experiment in accountability and what it will do for brand-new craft businesses.

The Starship.

Let's face it, it's been over 5 years since I first started my craftybiz.
It's hard to remember all the hard parts of starting up. It's even hard to remember the challenges of the 2-years-into-it (first craft shows, first wholesale orders).

The Starship and all the sweet, vulnerable sharings of the Cadets* there has reminded me.

*Cadets is what we call members, no matter how advanced their business is. Once you complete the Map-Making Guide, you become an Ensign, and after each class you earn another pip + new title. It's really goofy.
There are no red shirts.

Through them, I can see how bewildering creating an online presence can be.
Through them, I can see how easy it is to doubt yourself.
Through them, I'm learning to go deeper, to communicate clearly, to hold back and watch the daring things they'll do for themselves.

But more than anything, I'm learning how important a community of peers, cheerleaders, and clear-headed advisers can be.

Working one-on-one is transformational, but can be short-lived. It relies on you to make the transformation.

Working with a group is a slower transformation, but you're gently held throughout the process.
You're encouraged and reminded and held accountable.
It's sustainable.
It soaks in deep.

And it's vitally important for the success of your business.

In my Handmade Success post I say:

It's hard to prioritize connecting when (online at least) it looks so much like time-wasting.

Our need for accountability, to stand around the (real or virtual) water cooler and talk about what's going on is deeply human and can't be ignored.
If you have a hard time putting in the time when you think of it as self-care (and I understand that!), then think of it as a business investment.
Study after study shows that the more connected we are, the greater our success will be.

 

The Cadets who take part in the Communication Station (forums) or the weekly check-ins make far more progress than anyone else in any other form I've worked in (classes, coaching, etc).

It's not just supportive and sweet, it makes real change.

Now, this isn't really about the Starship and its wonderfulness.

It's about community and finding yours.
It's about asking (and allowing) others to hold you accountable.

How can you get started on that today?

 

PS. You can get that community anywhere online (and there are some good tips here), but if you're looking for something a bit more craftybiz focused, check out the Starship.

 

 

 

Everything is Everything

Let's start with some tunes (hit play while you read!)

This has been a weird month.

Launching the Starship.
Turning 29.
Getting knocked out for a whole work week by the flu.
Going out of town for a week (family stuff!), with only my phone for internet access.

And instead of jumping into my work (my love!) every chance I get, I find myself reading, writing, painting.
I keep burying myself in painting books, rock autobiographies and artist blogs.
I'm taking an online painting class.
I'm listening to podcasts (This American Life, Creative Living).

What I'm not doing is writing about business or planning a class or making endless yards of yarn.
For the first time in….2 years?!

It's not just part of the creative cycle (because I'm doing lots of creative work, it's just not my usual)…it's a total shift in focus.

Yesterday, it really freaked me out.

What's going on? Did I lose the CraftyBiz love?
But I still sat down with a painterly book and just decided to trust myself.
If what I'm craving is paint + words, it must be what I need.

And sure enough, at 1am last night (this morning?) I wasn't sleeping, I was up planning a big Thank You gift (for you!) and my next craftybiz project. I was overflowing with ideas. I was back in the saddle.

As I pondered the shift this morning (as I poured over my new favorite artist's site), I realized: Everything is Everything.

Painting, writing, crafting businesses, making yarn: it's all the same. It's all creativity. Everything needs space and time (and health!) and patience and well-refilling.

Or as Havi says, There is no biggification without destuckification.

I can't build my own business (or help you with yours!) unless I work though my stuff. Whether that's family stuff, writing stuff, getting inspired stuff or just painting my little heart out….everything is everything.
It all comes back to build a stronger business, to create more inspired help for your biz.

What do you need right now?
What's asking for your attention (even if it's not what you're “supposed” to do?) Is it possible that indulging might be just what your business needs?

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