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craft business

You make money doing…what?

It’s the first question I get when I tell strangers that I’m a full-time fiber artist:

You can make money doing that?

Yep. And I’m the “breadwinner” for our family (ugh, I hate that phrase!).

My yarny business pays the rent.
And the electricity.
It brings home the puppy chow.
It send me to New York City and Seattle and our family to weekends at the beach.

But how?

It’s another phrase I don’t love: multiple streams of income.

I make money several ways with my yarn: teaching, writing, photography, selling it in a multitude of settings.

I combine that with my Super Secret Process of Making Money Right Now.

I've said this before.

It's possible to make money making what you love.
Possible (if you want!) to make enough to quit your dayjob.

It's a combination of Right Pricing and Right People and Trying Stuff.

But is that enough?

Have I really told you everything I know about Making Rent?

I've told you all about the marketing part, but what about the what-to-offer part?
I've went on and on about making it easy to give you money, but have I really told you all the ways to make money?

Let's talk about money, baby.

Let's talk about all the different ways your crafty biz can make money.
Let's talk about what to do when rent is due in 2 days and what am I going to do?
Let's talk about getting out of that rushlastminutedoom space and into something more sustainable.

Let's talk about next Tuesday, at 3p, for around 2 hours.
Join me (and get all the gory details), right here.

And if you questions on how to do it….

Ask me in the comments!
I'll be answering your questions for the next week, on the blog!

You’re making it hard for me to give you money…

One issue that keeps coming up in my one-on-one work with crafters is that it's not crystal-clear how someone will give them money.

If your site visitors don't know HOW to give you money, then they probably won't!

Here's a quick list of ways you are making it hard for me (or anyone!) to give you money:

It's not clear what you do, or that you take money to do that thing
You have an Etsy or Artfire shop, but I can't find it on your website (or your blogger blog). If I have to scroll down to find it, it's too hard to find.
You sell in ways other than Etsy, but I can't find that information.
I'm not sure WHY I would buy from you. What are the benefits? What makes your thing different than Joe's thing?
I don't know who you are. If your About page describes a faceless business, I'm not going to get that thrill of buying from a real, live person.
You only have an Etsy or Artfire shop, so I don't know how to find more about you. I can't get to know you via Twitter or a blog or an About page.
You list your prices in your country's currency. What is it going to cost me, a self-involved American?

This is only a partial list!

Do you have examples of what businesses do that makes it hard to buy from?

Share it in the comments!

Good Shtuff: Craft Show Smartness Edition

Good Shtuff is a weekly(ish) snippet of the stuff I’m reading, listening to or watching.

I leave tomorrow for NYC and I am in all-craft-show-prep all-the-time mode, so this week the Good Shtuff is all craft-show related.

How I prepare

I was going to link to some other people's helpful stuff, but then I remember I did that in this post. Not only does it link out, it's also a great description of what I do to get ready.

Shocking

I wrote this after my first craft show and I think it's most clearly expresses how much I love doing them: 5 1/2 Shocking Facts about Craft Shows. My favorite line: “Being friendly is exhausting, but being passionate is exhilarating.”

Do I make any money?

The short answer: yes. The long answer (and how it all breaks down) is here.

But it IS a lot of work

I get real about the pain of craft shows in this post. Painful, yes. Awesome, totally. As I say, “I do craft shows because it’s the one place, the one situation in which being a full-time yarnie feels good, normal, accepted. The people get me. ”

But if you wanna do it

I compiled everything I've ever learned about succeeding at craft shows, with a heavy focus on getting post-show sales in this class. It's one of my most popular and the great news is: you can take it any time.

What have you been reading and writing this week?

Share it in the comments!

Listastic: Craft Show Prep

I had high hopes of writing insightful posts this week about my process of getting ready for a craft show (2 days till NYC!).

But, alas, I'm knee-deep in preparations and my brain is barely functioning beyond single syllabic phrases, such as SPIN, PRINT, and What?

I had to have spell check fix the word preparations, so yeah, it's dire.

But I know that if I wait until after the show, I'll forget everything that goes into it, so I want to write something now.

So, lists. I am surrounded by lists and maybe lists provide the clearest view into the method and/or madness.

Or maybe I just need to go make another list.

Master List

This is the list that has absolutely EVERY thing that has to be done before I go. Things like driving Jay to pick up the truck he's borrowing while I'm out of town with our only car, baking gluten-free bread (so I can pack myself sammiches for the trip), shipping out the BCB orders, labeling everything, picking the last of the blueberries, etc.

(I just noticed that “paint toenails” is on this list. This is not mere vanity, I always end up taking off my shoes to spin in front of customers….and end up with three year olds saying “Your polish is messed up”. True story.)

The Master List also has a list of everything I need to gather and put in the car, it has a list of the food I want to pack, it has a list of the things I'll need money for.
The master list also has a list for Jay (things like: print X of these labels, clean car, find the screws to go with those shelves), which I assure you thrills him.

Did I mention Jay is not a list-maker? When you consider my deep and abiding love for lists, it's amazing we've lasted nearly 10 years. Shocking, really.

Daily List

I make one of these around 2 weeks out (but this becomes Super Serious by the last week).

Every day has a list of the things I need to do. In theory, everything from the Master List finds a place on the daily lists. This is the ONLY way I make sure everything from the Master List actually gets done.

When, like yesterday, half of the stuff doesn't get done, it gets moved over to the next day. In theory, I won't end up with everything on the last day…

List of Smartnesses

This is the list of what I read a few weeks before I start getting ready. It gets me in the right mind to do what I gotta do. It's a combination of “remember this” and “think about this” and “what a good idea!” stuff.

Check back in tomorrow for the full List of Smartnesses (with links to everything!)

PS. If this random rambling isn't at all helpful, be comforted by the fact that I thought long and hard (and in multi-syllabic sentences!) when I taught my Rock the Craft Show class.
As the holiday craft show season approaches, it's becoming a bit of resource for crafters and I'm hearing great things from everyone who is using the checklists.

Your questions, answered: Newsletter software

With all this talk about newsletters, several of you have written to ask:

How do you keep track of all the names? Isn't that an awful lot of administrative work?

This is a splendid question, because it reminds me I haven't really addressed the infrastructure of sending a newsletter, the thing that makes it shockingly simple: email marketing software.

I use Mailchimp and this week's guest expert Wendy uses aWeber. I know there are many more out there, but these are the ones used by, well, everyone I know.

What do they do?

Generates a sign-up form. It can be a seperate page (like this) or code for your sidebar (like you see here).
Keeps track of subscribes and unsubscribes.
Puts an Unsubscribe link at the bottom of every email, so you don't break any spam laws (yes! There are laws about this!).
Helps you design a pretty email (like this one).
Gives you stats on what got opens, clicks and forwards.

(this is what they look like in Mailchimp)

Getting started

The magic of software is how easy it is to get started. Setting up my first list (for yarncustomers) only took a few hours and I've learned more and more features as I went.

If you want to skip the random poking around that comes with teaching yourself (or if you know you'll keep putting it off if you wait to have a few hours to learn it), I can't recommend Wendy Cholbi, tech translator, enough.

Wendy's helped me figure out all sorts of confusing newsletter-ish stuff and now she's joining me to teach the basics of setting up your first list using newsletter software. She'll make it simple, straightforward and give you a checklist so you know you're not missing a step. You can join us for the class here.

Your questions, answered: newslettery video edition

This is a regular-ish thing, where I answer your questions about an upcoming class. I hope it helps you decide if the class is right for you (and if it’s not, I hope the answers spark something for ya.)

Today, we're talking about tomorrow's class: Send a Delightful Newsletter. I was inspired to answer via video. If video isn't your thing, I've got a short summary of my answer under each video.

What does this class cover?

We're going to cover:

What: What should you send? What kind of information would delight your People? What's your goal for your newsletter?
Who: Who's gonna get this? How are you going to get people to sign up?
When: How often? What days + what times?
How: How do you make it irresistible?

Is this class for me?

Both classes are for the selling-your-crafty-goodness crowd. Or at least, it's for those of you who are trying to sell your crafty goodness. If your sales aren't regular, having a newsletter will help you steady those sales. In the video, I get on a tangent about WHY having a newsletter will help you steady your sales.

Let me know in the comments if you like the video answers or if you prefer text.

Rob + Sam are crafting a (photography) business

This is the third in a series of interviews with smart people who are crafting a business. Part friendly chat, part case-study, all helpfulness!
If you know someone I should interview (even you!) let me know.

Today I'm talking to my friend Rob, who has the dubious honor of being the first of these interviewees that I knew pre-Blonde Chicken Boutique. In the 6 years I've known him, he married the gorgeous Sam (who I taught to knit!), made an adorable baby (see below) + grew a photographry business.

How'd you get started in photography?

I have liked photography as far back as I can remember. I always like learning a new skill, even if I don't pursue it beyond learning the basics, and both my grandfathers were amateur photographers.

My father is a bit of a photographer, and so when my sister was old enough to start learning photography she took his camera. And he eventually bought a newer, slightly nicer camera. Once I was old enough to start really experimenting with photography I took over that camera. No doubt, in a few years my son will have his eyes on my camera.

For me, it was the first form of art where what I produced matched or approached what I had imagined. My drawings, and later my prints and sculptures, rarely end how I hoped when I started.

What led you to start the business?

I never planned on photography as business.

Photographers become known for their style and themes, and I had a hard time imagining my path to success would be a nationwide fame for documenting my parents' back yard.

My mother is a ceramic artist, and we went to a lot of craft shows. In my mind, craft show photography and gallery photography were my two choices.
Service photography, I hadn't thought about. Later I would consider
journalism, portraiture, studio, and event photography, but that all
came after my first professional work.

How it really began…

One day, I go over to my friend Westen's house. Right after I arrive,
I overhear her mother say,

“It's ok, Rob will take care of it.”
“Hey Westen, what am I going to take care of?”
“Rob, you might be a little annoyed.”
“Why don't you tell me while I make a sandwich.”

A delicious sandwichis very calming, so I started making a sandwich.

“You're going to be my wedding photographer.”
“Westen… there are normally steps, like, ‘Hey Rob, guess what, I'm
engaged' and then maybe a ‘Hey Rob, can you do my wedding photography?' and so I feel like me overhearing you already telling people I'm the photographer is kind of doing it wrong.”
“But that's not what I did. So now you're my photographer.”
“Okay then.”

And from then on I was a professional wedding photographer.

How has your business changed through the years?

What's changed the most, and continues to change, is the amount of not-photography that my wife and I do as part of the business.

We had a very unique business model for our location when we started. Sam
was my just girlfriend at the time of the first wedding, but I realized I was in over my head, and needed a partner to help me through. So we always shoot a wedding with two photographers. Not a photographer and an assistant, but two full photographers.

And does that make you different from most wedding photographers?

When we moved to Madison, what made us unique in Dayton (2 photographers) made us part of a regular subset of wedding photographers: husband and wife teams. So
as I started to realize how much more competition we had, I wondered
what would make us stand out now.

What makes us stand out from photographers in the sames groups? It's our experience, and how we share it with the customer. As we learn from each wedding, we are able to share with our customers what we've learned about making the day go smoothly.

We share so much information with our customers, starting right at our
first meeting. We make sure that we're the right fit for the customer. As much as we would like everyone to hire us, we have a specific service we offer, and it's not right for everyone. It's better to make sure you really are the customer's ideal, than to have a large base of unsatisfied customers.

We start fishing out what the customers' are looking for, and giving back to them a sense of how we will be able to meet their needs. There's a balance that every artist who offers a service has to strike, between flexibility and sticking to who you are. There are services we will never offer, because that's not who we are, and there services we will do by request only.

Right away we make ourselves clear on who we are, and what we can do for you. But then we start asking questions about the plan for the whole of the day, and that's when we really start sharing our non-photography part of the business. Often our questions are met with “I don't know” and “We haven't talked about that” or “I didn't even know that happened.”

Sam and I have coached couples through cutting the cake. We've trained ushers. We've been the phone line from the girls getting ready to the guys getting ready. I often teach the guys how cuff-links work. For eight hours, we work with the couple, we work with the videographer, we work with the mc, we work with the officiant. We become part of the day. And that knowledge and involvement, grows a little with every wedding.

What has changed about the way you look at your craft, now that it's also a business?

Photography really appeals to me, not in spite of being a business,
but because of being a business.

I am able to earn part of my living capturing moments.

Especially with weddings, Sam and I are able to share scenes from a day to audiences who have personal connection to the images. The bride and groom get to see what the other was up before the ceremony. Family get to see pictures of three or four generations of relatives all interacting. Invited guests who were unable to attend can watch the story of the day. We, as photographers, effect how the day will be remembered in the years to come, and that's an amazing feeling.

Isn't that delightful?

You can find more about Rob + Sam (along with even more of their gorgeous photos at their website or hang out with them on their Facebook page.

My favorite bits of Rob-wisdom:

“There's a balance that every artist who offers a service has to strike, between flexibility and sticking to who you are. There are services we will never offer, because that's not who we are.”
“It's better to make sure you are their ideal, than to have a large base of unsatisfied customers.”
“A delicious sandwich is very calming.”

You see? It's all about Right People!

Finding your People starts with paying attention to what you do + don't want to do and making sure you don't take on any clients that expect something else from you.

How do YOU make sure you are working with only your Right People?
Tell us in the comments!

Experimentation

The CraftyBiz Kitchen is closing to new registrants.

I debated whether I should go into the whys of it all or just give you a quick heads-up. But even if you have no interest in signing up, these why-I-do-what-I-do posts may help you in your own biz.

Why?

I love the people I have in it. It's not a large group and I've talked to everybody one-on-one and gotten to know them and their businesses. I've created classes to answer their specific questions.

It feels like just the right size to start experimenting.

Experimenting?

When inspiration hit, the CraftyBiz Kitchen came to me fully-formed: I knew exactly what I offer and exactly who it would help.
It would be 2 classes a month, some one-on-one help, and a regular checking in to see what was needed. A kitchen for us craftybiz types to hang out in while we baked up tasty businesses, drank coffee and shared.

It would provide me with a group of dedicated learnes who could tell me what their businesses needed.

It would provide crafters with targeted classes, help and inspiration to keep working at it.

But I knew that I don't know what I don't know.
That there would be needs or questions or ideas for ways to improve the Kitchen that I couldn't yet imagined. So I warned (right on the sales page!) that things would be experimental.
I left myself room to play and experiment and ask questions.

A safe place to experiment

Experimenting + play requires a safe place. I want to be ultra-sure that everyone gets everything that they sign up for.
Everyone in the Kitchen gets a full month warning before anything changes, so they have time to think about it and cancel their subscription (or stick around).

Better still, everyone who's in the Kitchen gets to choose what the Kitchen becomes.

To create this safe place, I've decided to close the Kitchen to new bakers. After 9/1, I'll have my core group of guinea pigs bakers.
These bakers will vote on what they want to see me add. And for the month of September, they will get everything they signed up for PLUS a bunch of new stuff.

At the end of the month, we'll see what was the most popular new thing and make that part of the Kitchen for October. We'll get rid of the stuff that's not working (but again, with plenty of time to decide if you want to stick around for it).

Play time

We'll be in this state of play for as long as it takes. We'll add stuff, get rid of old stuff, add more stuff until we have something that makes the Kitchen sing both for the Bakers + for me.

At that point, once we have a Kitchen we all adore, I'll open it up for more Bakers.
Maye mid-October, maybe January. No matter what, it's sure to be worth more (and cost more), because I will know, for sure, that it's exactly what crafty business-bakers really want.

Wanna play?

If you want to join us for the play + experiments (and get far more than I promise here), join us! Just do it today. Or tomorrow. Or don't.
Either way, I adore you and your crafty business!

Bonuses and other fabulous things

Note: you can get both of the classes below (yes, even the private class) for $45 if you sign up for the CraftyBiz Kitchen. There are only a few spots left in it, because the people who are in there? They aren't leaving.

Yay! It's my most favorite time of the month, the time when all my planning and plotting and backstage scheming finally comes to fruition. I can finally tell you:

Classes!

As much as I like telling you all about the classes (and watching the coolest people sign up for them!), my favorite part is really the holding the class.

I don't know what I did with my life before I discovered teaching classes.
It is seriously the most fun ever.

Which is weird, because when I was a French major, I absolutely died anytime I had to get in front of a class.
Upset stomach, puking, blushing, mind going completely blank, choosing to take a failing grade instead of giving the presentation (when I was paying for school by keeping a 3.8 GPA!).

That was a sign that I shouldn't teach that subject, not that I shouldn't be teaching.
It only took me, oh, 5 years to figure out.

The good news: I have yet to puke in a CraftyBiz class.

(Just kidding! I don't even feel like puking!)

But enough about puking, let's talk classes!

Bonus! Nay, fancy-pants private bonus!

Tomorrow at 3p I'm teaching a private class. A class just for the CraftyBiz Kitchen lovelies.
I'm going to teach the sure-fire way to feel awesome about telling people about your thing.

Not ok, not meh, but really fabulous.

And this isn't a cheerleading “You're awesome!” thing, this is a “Do these 3 steps and you will be delighted to market your thing” thing.

This class would normally be $30.
But for my CraftyBiz Kitcheners, it's free.
And it's just for them. Which means lots more time to ask questions and get just-right-for-you answers.

Why am I telling you about this class that you can't take?

Well, you can take it. For free, if you sign up for the CraftyBiz Kitchen by tomorrow. You'll get this Bonus class + next week's class with the awesome Catherine Caine + extras. Read more about it here.

Why would ANYone buy my art?

Every time I talk to an artist (or crafter, or writer) about what describing the benefits in her sales copy, I get the question: But what ARE the benefits of art?

That's like asking, “Why would any one buy this?”

I was chatting about this with one of my students, when she said that Catherine Caine had really helped her answer this question and define her benefits and communicate that on her site.

So, I just had to have Catherine come explain (in her charming Australian accent) this whole idea of finding and communicating the benefits of your work.

This class is going to rock. I just barely mentioned it on Twitter and got a handful of sign-ups, so I think it's going to be packed with awesome artists, crafters and the stray humorist.

And that's it for this month's classes!
Are you signed up for any of the classes (or the Kitchen?) tell us about it in the comments.

Be Awesome Offline

Today I'm super excited to have a guest post at BeAwesomeOnline.com.
It's all about being awesome offline: networking events, craft shows, etc. Here's the first bit of it, but you can read the whole thing here.

You are awesome online. You are rocking it. Your awesomeness is shining through everywhere from your About page to your Twitter stream.

But what about the untested waters of the offline world? Are you awesome there?

Or are you hiding behind your website? Terrified of meeting someone in person, afraid you’ll morph into a salesy slimeball who hands someone their business card and says, “Call me, baby.”?

Going offline can feel like that dream where you show up naked for school.

I am an pj-wearing, home-loving hermit. Most of my business is online. My relationships, my work, my helpfulness: it all happens online. But when I quit my dayjob, I knew that to really grow, I would need to start serving branch out and come out from behind the screen.

Before I did my first craft show, I never talked about my business in person. I told people I worked in HR (my dayjob) and had no idea what to tell them about my online alter ego. What would I say? Without the filter of my website, how could I explain what I did?

In person, I’m just me. No fancy graphics. No carefully crafted pages. No tried-50-times-to-get-this-one-picture first impressions. Just me.

Without the buffer of my website and my carefully chosen words and my perfectly focused pictures, it felt a little naked.

But it can be awesome.

Offline, you see the joy in someone’s eyes as they gasp at your lovingly handmade item.
Offline, you feel that immediate click when someone really gets you.
Offline, clients can sip coffee with you, show you pictures of their family, light up when you zap their problem.

Since that first pre-craft-show jitter I’ve peddled yarn at shows across the country, organized classes for wannabe-knitters and taught hundreds of one-on-one, in-person lessons. I’ve even met some of my online friends for a coffee. All without losing my clothes or sweating through them.

And I learned that going offline can actually be fun, if you keep a few things in mind.

Get the rest of the article and 3 tips for taking your awesomeness Offline over at BeAwesomeOnline.com.

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