Weekly-ish notes on navigating big change

Explore YOUR Business

You’re making it hard for me to give you money…

One issue that keeps coming up in my one-on-one work with crafters is that it's not crystal-clear how someone will give them money.

If your site visitors don't know HOW to give you money, then they probably won't!

Here's a quick list of ways you are making it hard for me (or anyone!) to give you money:

  • It's not clear what you do, or that you take money to do that thing
  • You have an Etsy or Artfire shop, but I can't find it on your website (or your blogger blog). If I have to scroll down to find it, it's too hard to find.
  • You sell in ways other than Etsy, but I can't find that information.
  • I'm not sure WHY I would buy from you. What are the benefits? What makes your thing different than Joe's thing?
  • I don't know who you are. If your About page describes a faceless business, I'm not going to get that thrill of buying from a real, live person.
  • You only have an Etsy or Artfire shop, so I don't know how to find more about you. I can't get to know you via Twitter or a blog or an About page.
  • You list your prices in your country's currency. What is it going to cost me, a self-involved American?

This is only a partial list!

Do you have examples of what businesses do that makes it hard to buy from?

Share it in the comments!

A cushion for the meh

I've been thinking a lot about craft shows and picking a good one and the inevitable meh show. It can be so disappointing when things don't go as well as you like and it so easy to slip into self-doubt. To keep myself from spiraling too far into the meh, I'm compiling a list of things to remind/encourage myself next time.

What's a meh show?

Any show that doesn't thrill you.

Maybe your expectations were high (and unmet).
Maybe your location wasn't great.
Maybe there were too many people selling the same thing.
Maybe the crowd wasn't in the mood to shop.

It seems like there's not a lot you can do.

And it's easy to see all the ways you can't turn the show around.
You can't change your place, you can't get rid of the competition and you can't convince an unbuying public to want to buy.

So what can you do?

You can institute an insurance policy. A few small things that will make sure the meh doesn't turn into a total waste of time.

Here's what I do:

Pick carefully. Think about what your Right People are looking for…will they be likely to find it at this show? Will they even hear about the show?

Invite your people. Tell them in your newsletter, on Twitter, on your blog. Email them personally. Offer them something (free gift, % off) when the show up and mention they heard about the show from you.

Collect new people. Other vendors, curious lookers, shoppers, non-shoppers. An email list is the simplest way to do this, but you can use anything that both helps you collect the information and then put it to use later. (I go into detail on the whole post-show-sales subject in this class, if you'd like to know more.)

Stay open to other opportunities. Selling your thing is great, but it's not the only benefit of the show. You may make contacts in the media (leading to a future profile or writing opportunity?). You may meet shop owners (wholesale opportunity?). You will definitely meet other vendors (collaboration opportunity?).

Schedule something fun. Plan to meet-up with the locals. Visit the tourist destinations (even if that just means cupcakes + yarn).  Stay the night with a friend. Eat new food.

And despite all this…

It sucks when things don't go well. And you may doubt yourself, doubt your thing and doubt the whole doing a craft show thing.

And that's ok.

You totally don't need to see the positive, or keep your chin up, or learn from your mistakes, or any of those other encouraging things people will say.

Go on. Look at the meh. Accept the meh. Maybe pout or sleep or write a blog post about the meh.

In the meantime, I'm here to gently remind you that the meh isn't all there is.
That there will life and sales and awesome shows after the meh.

In the comments

Putting our thing out there, into the big world can be scary. In the comments we don't give advice or “you should…”; we give encouragement and share our own experiences.  I wrote this post for future-me but if it helped you, I'd love to know.

Good Shtuff: Craft Show Smartness Edition

Good Shtuff is a weekly(ish) snippet of the stuff I’m reading, listening to or watching.

I leave tomorrow for NYC and I am in all-craft-show-prep all-the-time mode, so this week the Good Shtuff is all craft-show related.

more yarn

How I prepare

I was going to link to some other people's helpful stuff, but then I remember I did that in this post. Not only does it link out, it's also a great description of what I do to get ready.

Shocking

I wrote this after my first craft show and I think it's most clearly expresses how much I love doing them: 5 1/2 Shocking Facts about Craft Shows. My favorite line: “Being friendly is exhausting, but being passionate is exhilarating.

Do I make any money?

The short answer: yes. The long answer (and how it all breaks down) is here.

But it IS a lot of work

I get real about the pain of craft shows in this post. Painful, yes. Awesome, totally. As I say, “I do craft shows because it’s the one place, the one situation in which being a full-time yarnie feels good, normal, accepted. The people get me. ”

But if you wanna do it

I compiled everything I've ever learned about succeeding at craft shows, with a heavy focus on getting post-show sales in this class. It's one of my most popular and the great news is: you can take it any time.

What have you been reading and writing this week?

Share it in the comments!

Listastic: Craft Show Prep

I had high hopes of writing insightful posts this week about my process of getting ready for a craft show (2 days till NYC!).

listomatic

But, alas, I'm knee-deep in preparations and my brain is barely functioning beyond single syllabic phrases, such as SPIN, PRINT, and What?

I had to have spell check fix the word preparations, so yeah, it's dire.

But I know that if I wait until after the show, I'll forget everything that goes into it, so I want to write something now.

So, lists. I am surrounded by lists and maybe lists provide the clearest view into the method and/or madness.

Or maybe I just need to go make another list.

Master List

IMAG0857

This is the list that has absolutely EVERY thing that has to be done before I go. Things like driving Jay to pick up the truck he's borrowing while I'm out of town with our only car, baking gluten-free bread (so I can pack myself sammiches for the trip), shipping out the BCB orders, labeling everything, picking the last of the blueberries, etc.

(I just noticed that “paint toenails” is on this list. This is not mere vanity, I always end up taking off my shoes to spin in front of customers….and end up with three year olds saying “Your polish is messed up”. True story.)

The Master List also has a list of everything I need to gather and put in the car, it has a list of the food I want to pack, it has a list of the things I'll need money for.
The master list also has a list for Jay (things like: print X of these labels, clean car, find the screws to go with those shelves), which I assure you thrills him.

Did I mention Jay is not a list-maker? When you consider my deep and abiding love for lists, it's amazing we've lasted nearly 10 years. Shocking, really.


Daily List

daily list

I make one of these around 2 weeks out (but this becomes Super Serious by the last week).

Every day has a list of the things I need to do. In theory, everything from the Master List finds a place on the daily lists. This is the ONLY way I make sure everything from the Master List actually gets done.

When, like yesterday, half of the stuff doesn't get done, it gets moved over to the next day. In theory, I won't end up with everything on the last day…

List of Smartnesses

This is the list of what I read a few weeks before I start getting ready. It gets me in the right mind to do what I gotta do. It's a combination of “remember this” and “think about this” and “what a good idea!” stuff.

Check back in tomorrow for the full List of Smartnesses (with links to everything!)

PS. If this random rambling isn't at all helpful, be comforted by the fact that I thought long and hard (and in multi-syllabic sentences!) when I taught my Rock the Craft Show class.
As the holiday craft show season approaches, it's becoming a bit of resource for crafters  and I'm hearing great things from everyone who is using the checklists.

Your questions, answered: Newsletter software

With all this talk about newsletters, several of you have written to ask:

How do you keep track of all the names? Isn't that an awful lot of administrative work?

This is a splendid question, because it reminds me I haven't really addressed the infrastructure of sending a newsletter, the thing that makes it shockingly simple: email marketing software.

I use Mailchimp and this week's guest expert Wendy uses aWeber. I know there are many more out there, but these are the ones used by, well, everyone I know.

What do they do?

  • Generates a sign-up form. It can be a seperate page (like this) or code for your sidebar (like you see here).
  • Keeps track of subscribes and unsubscribes.
  • Puts an Unsubscribe link at the bottom of every email, so you don't break any spam laws (yes! There are laws about this!).
  • Helps you design a pretty email (like this one).
  • Gives you stats on what got opens, clicks and forwards.

(this is what they look like in Mailchimp)

Getting started

The magic of software is how easy it is to get started. Setting up my first list (for yarncustomers) only took a few hours and I've learned more and more features as I went.

If you want to skip the random poking around that comes with teaching yourself (or if you know you'll keep putting it off if you wait to have a few hours to learn it), I can't recommend Wendy Cholbi, tech translator, enough.

Wendy's helped me figure out all sorts of confusing newsletter-ish stuff and now she's joining me to teach the basics of setting up your first list using newsletter software. She'll make it simple, straightforward and give you a checklist so you know you're not missing a step. You can join us for the class here.

Your questions, answered: newslettery video edition

This is a regular-ish thing, where I answer your questions about an upcoming class. I hope it helps you decide if the class is right for you (and if it’s not, I hope the answers spark something for ya.)

Today, we're talking about tomorrow's class: Send a Delightful Newsletter. I was inspired to answer via video.  If video isn't your thing, I've got a short summary of my answer under each video.

What does this class cover?

We're going to cover:

What: What should you send? What kind of information would delight your People? What's your goal for your newsletter?
Who: Who's gonna get this? How are you going to get people to sign up?
When: How often? What days + what times?
How: How do you make it irresistible?

Is this class for me?

Both classes are for the selling-your-crafty-goodness crowd. Or at least, it's for those of you who are trying to sell your crafty goodness. If your sales aren't regular, having a newsletter will help you steady those sales.  In the video, I get on a tangent about WHY having a newsletter will help you steady your sales.

Let me know in the comments if you like the video answers or if you prefer text.

But do I HAVE to have a newsletter?

No.

There, that was easy, right?

A conversation I'm always having.

Seriously. In nearly every IdeaStorming session, we have the following conversation.
It's a good thing that so many people ask these questions because then I realize, “Hey! A lot of people have these questions!” and then I can answer y'all all at once. Nice!

Why a newsletter?

The conversation usually starts after I say (this is after we've talked about the whole make-it-easy-for-people-to-give-you-money thing) something like,

“The next step is letting people know  about your thing.

It's easiest if you can let interested people know, on a regular basis. Sometimes this is a newsletter.”

Why is this easiest?

Why is it easier to talk to interested people on a regular basis than to reach people via advertising, guest posts or other marketing?

I have so many reasons I'm making a list:

  1. If the person signed themselves up to hear about your thing, you know they want to hear about your thing. It may sound obvious, but this is all the difference between feeling like a spammy mcspamerson and feeling delightful. (This is called Permission Marketing)
  2. Convincing new people to like your thing is a lot harder than convincing already-in-love-with-you people.
    It's much easier to get a date with your husband than with the Abercrombie model.
  3. When you contact interested people on a regular basis and you provide useful, interesting content (not just sales messages), you build trust and affection.
  4. Your Right People want to hear about your thing. They want to buy it. When you tell them about it, they are happy.
    If you doubt this, think about your favorite store. Are you ever sad when they send you something useful or interesting? (Oh, Anthropology catalog, how I love you.)
  5. Hearing from you on a regular basis, reminds your Right People that you exist. This is a good thing.
    Have you ever clicked around a website, fell in love, swore you'd come back and then promptly forgot the name of it? Yeah, that happens to everyone! Giving that new person something to do (that is lower risk than buying something) makes sure they remember you later.
But can't I do this without a newsletter?
Absolutely!

You can do it with your blog or with your Twitter stream or with letters. Each of these has there downside (people may not keep up with blogs, your tweets may get lost in a busy stream, letters are time-consuming), but they all work.

If you can not bear the thought of sending emails to your interested people on a regular basis, then don't!

Really.

Nothing will crash or burn or explode. Really.

They why are you always recommending it?

Because newsletters work for me.
They reach the people I want to reach and they build relationships, establish trust, and, yes, turn into sales. With startling regularity.

But it's all about experimentation

You won't know unless you try.
The good news is: it's really low-risk to try.
If you don't like it, you can stop at any time.

If you think newsletters may work for you (or you'd like to try that sales with startling regularity thing) check out my 2 new classes.

  • In the first one, we'll cover the hows of writing/sending/making sales with your newsletter, the how-to-make-it-delightful part.
  • In the second class, I turn to expert Wendy Cholbi to walk us through the setting up of newsletter software.
    (A lot of people have asked about newsletter software. It is SO MUCH easier than just using your regular email and helps you ensure you don't hit spam boxes. I'll be talking more about this tomorrow).

What are YOUR questions?

You are not Wal-mart (and that’s why we love you)

I was working with a Recipe client who asked:

“How am I supposed to compete with Wal-mart? They have low prices, lots of different colors, and a huge advertising budget.”

I answered them simply.

You are not competing with Wal-mart.

And not just because you can't (really, you can't!) but because your Right People don't want you to be Wal-mart.

They want originality.
Personality.
Specificity.
Personal connection.

Wal-mart provides cheap, mass-produced goods, cheaply.
You make hand-crafted, high quality, one-of-a-kind goodness to people who are willing to pay for it.

As long as you think of Wal-mart as the competition, you'll spend your time explaining how you're better than them.
But that's a waste of time.

Remember how your English teacher used to say “Show, don't Tell”?

Show your personality. Show your originality. Show your Youness.
And you'll never have to mention “low prices” or “great deals.”

Here's a short list of general benefits (the things that make you awesomest):

  • You are a real person. The buyer gets to interact with a real person. And not just ANY person, a person who MADE the thing they're buying.
  • Your can provide awesome, agile customer support.
  • You are an artist. People adore supporting artists and the artist community.
  • Your thing is one of a kind. The buyer will have something that no one else has.

Of course, you probably know this.

But do your customers know it?
Do you make it ultra-freaking clear that what you make is valuable?

If you're not sure how to do that (or what the benefits of your specific goodness is), join Catherine and I for a class all about finding and communicating the benefits of what you make.

The class is today, at 5p ET (that's 7am tomorrow for Australian Catherine!) and registration closes when the class starts. Grab your spot here.

Your Questions, Answered: It’s all about the benefits Edition

This is a regular-ish thing, where I answer your questions about an upcoming class. I hope it help you decide if the class is right for you (and if it’s not, I hope the questions/answers spark something for ya.)

Today we're talking about benefits, baby. Or the Why Would Anyone Buy THIS class. It's next Tuesday and you can get it right here.

Will it help people who are more performing artists than fiber artists? Because I could sure use the help.

-Jenny Ryan, AKA Cranky Fibro Girl

Indeed! We're calling it Why Would Anyone Buy THIS?, because that's the question EVERY sell-of-something needs to answer. Catherine's going to teach us how to find the benefit in the thing we're selling and then how to clearly communicate those benefits to our people.

The class will be especially helpful who have a thing that's hard to see the benefit for other people: art, humor, writing from your soul.

Is it about you? Or them?

We all know that creating is deeply enriching for you. It gives you expression, freedom, a place in the world.

The making is about you.
The selling, the sharing, it's about them.
Your Right People.

As long as your thinking about why you create, you won't be able to focus on why they buy.

Focus on them

Because your Right People are looking for the thing that is right for them.
They love getting to know you, they love seeing your process, they love connecting.

But when its time to hand over their dough, they want to know:

Is this right for ME?
Does it fill my need?
Does it fulfill my desires?

If you look at those questions and think, “Uh, I don't know that it does fulfill anything…“, then you totally want to take this class.

Because your thing does fulfill a need or desire, for someone.

You, doing your thing will touch, reach, inspire someone else.
And that someone else needs you to explain how your thing is going to touch or reach or inspire them. In fact, they want you to explain it to them.

Bonus!

Learning to recognize the benefits of your thing and communicating it your customers, helps them know your thing is right for them (or not!).

But the bonus? It also helps you remember (and express) that your thing is awesome. It is exactly what someone wants.

Sharing your thing is sharing your awesomeness.
And the world needs more awesomeness.

Bonuses and other fabulous things

Note: you can get both of the classes below (yes, even the private class) for $45 if you sign up for the CraftyBiz Kitchen. There are only a few spots left in it, because the people who are in there? They aren't leaving.

Yay! It's my most favorite time of the month, the time when all my planning and plotting and backstage scheming finally comes to fruition. I can finally tell you:

Classes!

As much as I like telling you all about the classes (and watching the coolest people sign up for them!), my favorite part is really the holding the class.

I don't know what I did with my life before I discovered teaching classes.
It is seriously the most fun ever.

Which is weird, because when I was a French major, I absolutely died anytime I had to get in front of  a class.
Upset stomach, puking, blushing, mind going completely blank, choosing to take a failing grade instead of giving the presentation (when I was paying for school by keeping a 3.8 GPA!).

That was a sign that I shouldn't teach that subject, not that I shouldn't be teaching.
It only took me, oh, 5 years to figure out.

The good news: I have yet to puke in a CraftyBiz class.

(Just kidding! I don't even feel like puking!)

But enough about puking, let's talk classes!

Bonus! Nay, fancy-pants private bonus!

Tomorrow at 3p I'm teaching a private class. A class just for the CraftyBiz Kitchen lovelies.
I'm going to teach the sure-fire way to feel awesome about telling people about your thing.

Not ok, not meh, but really fabulous.

And this isn't a cheerleading “You're awesome!” thing, this is a “Do these 3 steps and you will be delighted to market your thing” thing.

This class would normally be $30.
But for my CraftyBiz Kitcheners, it's free.
And it's just for them. Which means lots more time to ask questions and get just-right-for-you answers.

Why am I telling you about this class that you can't take?

Well, you can take it. For free,  if you sign up for the CraftyBiz Kitchen by tomorrow. You'll get this Bonus class + next week's class with the awesome Catherine Caine + extras. Read more about it here.

Why would ANYone buy my art?

Every time I talk to an artist (or crafter, or writer) about what describing the benefits in her sales copy, I get the question: But what ARE the benefits of art?

That's like asking, “Why would any one buy this?

I was chatting about this with one of my students, when she said that Catherine Caine had really helped her answer this question and define her benefits and communicate that on her site.

So, I  just had to have Catherine come explain (in her charming Australian accent) this whole idea of finding and communicating the benefits of your work.

This class is going to rock. I just barely mentioned it on Twitter and got a handful of sign-ups, so I think it's going to be packed with awesome artists, crafters and the stray humorist.

You can read more about the class and sign up here.

And that's it for this month's classes!
Are you signed up for any of the classes (or the Kitchen?) tell us about it in the comments.

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