Weekly-ish notes on navigating big change

4 ps of marketing

Stop calling it “self-promotion”

This week I'm deep in my writing cave finishing materials for my (free!) three day class with CreativeLIVE. To keep writing AND keep you exploring,  I'm revisiting and refreshing one of the most popular posts I've written from 2012. 

Don't worry about feeling gross "self-promoting" all over the Internet. Instead, put the 4 Ps of Marketing to work for you and YOUR business, with this free guide from Tara Swiger.

I'm allergic to the term “self-promotion.”

Lots of crafters call the process of getting their work in front of other people “self-promotion”, and it's not just a malapropism; it's dangerous! It  distracts you from what you should be doing.

Self-promotion sounds gross. In fact, just promoting yourself, telling everyone how great you are, is kinda gross. No one wants to be around the girl who can't stop talking about how great she can sing. (You know the girl.)

But calling it self-promotion is dangerous.

If “promotion” is the only way you're thinking of marketing, you're avoiding it. And that's dangerous, because you're probably avoiding all the other aspects of marketing, too.

(Or you're the other kind of creative, that just accepts the gross aspect of self-promotion and fills your twitter stream with “just listed [link to shop]”…but I'm pretty sure that's not you.)

Marketing, however, is the process of communicating with your people, about your product, your business and how it can help them.

Promotion is only (a small) part of the marketing equation.

It might help to know that traditional marketing (as defined in my past-life, MBA marketing classes), Promotion is just one of the 4 P's of Marketing.
In other words, it's only one quarter of all the marketing you do for your business. In creative businesses, I have a theory that it's even less than 1/4, but we'll get into that in a bit.

The 4 P's of Marketing is a framework for thinking about your marketing mix (all the things you do to communicate with your people). Inherent in the concept of a marketing mix is the belief that Promotion isn't everything; that your focus should not only be on telling people about your work.

The other P's:

  • Product
  • Price
  • Place

Product

It all starts with what you're selling – Is it something people want? If so, what about it do people want? Is that clear? Is there a new product you can add (or delete) from your line to reach a new market?
Read more about marketing with Product here.

Price

We already know that pricing is not a benefit…but it is a tool for marketing. Not just special pricing (a sale or discount), but the overall pricing strategy: Do you have a range of prices? Do your prices appeal to one market over another? What does your price say about the quality of your product?
Read more about marketing with Price here.

Place

Where your product is sold directly effects the market it reaches. Is your product where it's people can find it? If you only have an online store, do you know your Right People shop online? When you pick a craft show, do you make sure your people will be there? How do you pick a shop to carry your goods? Where does news of your business show up? Is that really where your buyers are?
Read more about marketing with Place here.

 

See, there's lots of marketing to do that doesn't involve promotion.

What Ps do you use in your marketing mix?
Is there one you want to explore?

Want to learn more about your marketing?

Check out my new (free!) 3 day class with CreativeLIVE. It's going to cover EVERY aspect of your marketing, from finding your Right People to how to write content that connects to making a plan to get your marketing done. Enroll here.

Or, enter your e-mail below and get my FREE Guide to the 4 Ps of Marketing!

 

It costs how much?! aka, Marketing with Price

This month we're looking at marketing without promotion and the other ways to market: using Place, Product and, today, Price to share your work.

This whole marketing-with-price thing is a tricky subject. You want to think about using price to find new (or repeat) buyers…but you don't want to slip into doubting your price, or worse, trying to compete on price. So before we start thinking about pricing and marketing, let's get one thing straight:

Your customer doesn't buy on price, she buys on value.

Value = How much your product is worth to the Right Person.  (This has nothing to do with numbers, and everything to do with how it makes her feel when she buys it).

Think about your last haircut. Did you pay $5 for it or $35 (or more!) for it? Why? Was the action the same? Before you got your haircut, you couldn't be sure of the results, so you didn't really pay for a better haircut, you paid for the promise of a better haircut. And you probably paid for a nicer environment in which to get a haircut. And a friendly hairdresser.
Why yes, I did bring my own creamer to the coffee shop. #coffeewasmylastnonveganholdout

Or your last cup of coffee or tea. Did you drink it at a gas station? Or a coffeeshop? Or did you make yourself a cup of the good stuff at home (with your favorite creamer and sweetener, in your favorite mug). If you drank it at the coffeeshop or at home, it wasn't because of price, it was because of value – you wanted the experience of enjoying that cuppa.

So how do you market with Price, without trying to compete on price?

Start by thinking about your price range.
What's your most expensive item? And your least expensive? Is that a very big range?
If it's a wide range, could you fill it in with mid-range items?
If it's a narrow range, could you add a lower-priced item? A higher-priced item?

Be careful! A lot of my students immediately think of offering a low-priced item to their range. You may want to do that, but before you jump to that conclusion, take a minute to think of a few other options. What could you create that would be worth a higher price?

When considering which to do, keep your Right Person in mind. What else could she buy from you that goes with her current purchase? Or how could you reach a new segment of your Right People with a new price?

Another way of marketing with Price is to group products together (a higher price, but perhaps a savings overall), or to break up a group of products. Or you can change the way people pay for and buy your item.
Freshly shorn fleece #shearingday

For example, I no longer sell single skeins of yarn online (you can find it in yarn stores) – instead I offer Monthly Yarn Mail. 1 skein of yarn, every month, delivered right to you. You sign up and are charged monthly, automatically. Or, you can buy a whole year of yarn at once.

While I didn't alter my pricing much, I did alter the way my customer interact with the price. They don't choose to buy a new yarn each month, it's automatic, and that makes the price less of a factor.
Other fiber artists offer “clubs” – where you sign up once and get three or sixmonths of yarn. It's the same principle – grouping something together, since we know our customers usually buy multiples (repeatedly) of what we sell.

Let's look at a few examples:

A jeweler can offer a high end range of jewelry and a more affordable teen-inspired line.
A bag maker can also offer wallets – a great, low-priced add-on to your order
A knitwear designer might create multiple lines – one of affordable basics and another that are very detailed, very intricate knit shawls.
A bookmaker might add a line of handmade bookmarks.

What else? How can you market using price?

Self-Promotion vs. Marketing

I'm allergic to the term “self-promotion.”

Lots of crafters call it that, getting their work in front of other people, and it's not just a malapropism; it's dangerous! It  distracts you from what you should be doing.

To apologize for spilling the garlic sauce, Beau is making this face:

Beau begs you to stop calling it self-promotion.

Self-promotion sounds gross. In fact, just promoting yourself, telling everyone how great you are, is kinda gross. No one wants to be around the girl who can't stop talking about how great she can sing. (You know the girl.)

But calling it self-promotion is dangerous.

If “promotion” is the only way you're thinking of marketing, you're avoiding it. And that's dangerous, because you're probably avoiding all the other aspects of marketing, too.

(Or you're the other kind of creative, that just accepts the gross aspect of self-promotion and fills your twitter stream with “just listed [link to shop]”…but I'm pretty sure that's not you.)

Marketing, however, is the process of communicating with your people, about your product, your business and how it can help them.

Promotion is only (a small) part of the marketing equation.

It might help to know that traditional marketing (as defined in my past-life, MBA marketing classes), Promotion is just one of the 4 P's of Marketing.
In other words, it's only a quarter, of all the marketing you do for your business. In creative businesses, I have a theory that it's even less than 1/4, but we'll get into that in a bit.

The 4 P's of Marketing is a framework for thinking about your marketing mix (all the things you do to communicate with your people). Inherent in the concept of a marketing mix is the belief that Promotion isn't everything; that your focus should not only be on telling people about your work.

The other P's:

  • Product
  • Price
  • Place

Product – It all starts with what you're selling – Is it something people want? If so, what about it do people want? Is that clear? Is it remarkable? Is there a new product you can add (or delete) from your line to reach a new market?

Price – We already know that pricing is not a benefit…but it is a tool for marketing. Not just special pricing (a sale or discount), but the overall pricing strategy: Do you have a range of prices? Do your prices appeal to one market over another? What does your price say about the quality of your product?

Place – Where your product is sold directly effects the market it reaches. Is your product where it's people can find it? If you only have an online store, do you know your Right People shop online? When you pick a craft show, do you make sure your people will be there? How do you pick a shop to carry your goods? Where does news of your business show up? Is that really where your buyers are?

See, there's lots of marketing to do that doesn't involve promotion. In my next few posts, I'm going to share stories of how specific businesses can market (and grow) using the other Ps.

What Ps do you use in your marketing mix?

Is there one you want to explore?